About us
Casa is a growing software company dedicated to delivering superior products and an outstanding experience to our small business customers via our mission critical software platforms. We have two main software platforms that we support: a hospitality oriented point of sale system and a medical billing platform. We are a small, friendly and customer-centric team focused on delivering great outcomes for our customers, continual improvement and thoughtful, constructive problem solving.
Our work environment includes:
- Work-from-home days
- Growth opportunities
- Casual work attire
- On-the-job training
**Job Title:** Technical Support Specialist
**Job Summary:**
We are seeking new members for our growing technology company. Successful Technical Support Specialists will need technical capabilities, as well as great problem solving and customer service skills. We support small business users of our software platforms across the US and around the world, so you will have the opportunity to make a positive impact on critical aspects of our customers' businesses. If you have a passion for technology and enjoy assisting others, we would love to hear from you.
**Duties:**
- Provide technical support to customers remotely via phone and email
- Most support centers on our Windows based software platforms (Point of Sale and billing) and involves installation, troubleshooting and training.
- Diagnose and resolve technical issues related to operating systems, computer networking, and our software applications
- Communicate effectively with customers to ensure a positive support experience
- Assist with computer management tasks including software installations and updates
- Collaborate with the technical and development team to escalate complex issues when necessary
**Qualifications:**
- Strong knowledge of Windows OS: can navigate the control panel and system tools, can configure and maintain Windows operating systems, including virtual environments.
- Solid knowledge of network protocols and concepts, including TCP/IP, DNS, DHCP, and VPN, and networking devices such as network printers, routers, and switches.
- Understand hardware components, such as printers (e.g. how to set up printers remotely)
- Must be able to troubleshoot technical issues related to Windows OS, printers, basic networking issues, and issues associated with our software (which we will train you on).
- Must have a desire to approach troubleshooting and challenges with the objective of finding solutions and is not afraid to reach out to partner support lines for additional help.
- Must have good customer service skills and a pleasant phone disposition.
- Must speak English fluently
- Must be comfortable training customers on how to use our software
- Must be comfortable with installing and configuring software remotely
- Strong understanding of Microsoft Suite including Outlook, Excel, Teams, Word
- Familiarity with support ticket systems
- Must have the ability to work independently and as part of a team.
- Problem-solving skills with attention to detail
**Additional beneficial qualifications and experience**
- A working understanding of the needs of the restaurant industry
- Familiarity with credit card devices and supporting them
- A basic or intermediate knowledge of SQL
- Basic or intermediate knowledge of Powershell
Join our team as a Technical Support Specialist and be part of a dynamic environment where your technical expertise will make a difference.
Job Types: Full-time, Contract
Pay: $45,000.00 - $60,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Compensation package:
Experience level:
Schedule:
Experience:
- Technical Support: 2 years (Preferred)
Ability to Commute:
Ability to Relocate:
- Portland, ME: Relocate before starting work (Required)
Work Location: In person