Applicants MUST be located within 40 minutes of the job site as per SLA.
Responsibilities:
- Provide technical support and troubleshooting assistance to end-users
- Respond to help desk tickets and resolve issues in a timely manner
- Install, configure, and maintain computer hardware and software
- Assist with network administration tasks, including LAN and Windows Server management
- Analyze and resolve problems related to computer systems, applications, and network connectivity
- Communicate effectively with users to understand their technical issues and provide appropriate solutions
- Document all support activities and resolutions in the help desk ticketing system
- Collaborate with other IT team members to ensure smooth operation of the help desk
- Assist other IT team members with Tier 2/more complex issues and requests
- Delegate responsibilities to IT team and oversee all Help Desk operations
Requirements:
- Proven experience (3-5 years) in a help desk or technical support role
- Strong knowledge of computer hardware, software, and networking concepts
- Familiarity with Windows operating systems, Microsoft Office Suite, and TCP/IP protocols
-Familiarity with ServiceNow
- Apple Device Support Skillset
- Ability to analyze and troubleshoot technical issues independently
- Excellent communication skills, both verbal and written
- Customer-oriented mindset with a focus on providing exceptional service
- Ability to work well under pressure in a fast-paced environment
- Knowledge of firewall configurations and security protocols is a plus
- Occasional rotations in shift schedule
- Pay Rate Non-negotiable
- Commute regularly to job site in Tarrytown, NY
Applicants MUST be located within 40 minutes of the job site as per SLA.
If you are a motivated individual with a passion for technology and helping others, we encourage you to apply for this exciting opportunity. Join our team as a Help Desk Analyst and contribute to the success of our organization.
The role would be fully onsite at client locations.
Applicants can expect to hear back within 2-3 business days.
Job Type: Full-time
Pay: $25.00 - $28.00 per hour
Benefits:
- 401(k)
- Health insurance
- Paid time off
Experience level:
Schedule:
Experience:
- Windows: 3 years (Required)
- Desktop support: 3 years (Required)
- ServiceNow: 1 year (Required)
Ability to Commute:
Ability to Relocate:
- Tarrytown, NY: Relocate before starting work (Required)
Work Location: In person