Department: Branch & Deposit Operations
Reports To: Deposit Operations Coordinator
Supervises: None
Last Updated: 11/09/2021
Summary: Assist with the daily operations of the department and perform other duties as assigned and/or necessary
Major Duties & Responsibilites:
- Processes unposted and other exception items
- Processes incoming returned checks
- Reconciles internal official check accounts
- Processes and monitors stop payments
- Processes and monitors dormant accounts
- Processes asset verifications
- Flags deceased customers and monitors activity to ensure certaintransactions are rejected as appropriate
- Process Fee Refund requests
- Monitor and assist with balancing various GL Accounts related to deposit corrections
- Assists with monitoring Verafin Fraud Alerts
- Performs address changes and the tracking of returned mail for deposit accounts
- Works with correspondent bank to handle check adjustments and other items requiring research
- Assists with the processing of overdrafts, and handling of delinquent and charged off deposit accounts
- Assists in the handling of garnishments, levies, Michigan Unemployment notices, and withholding orders received
- Performs a variety of account maintenance including flagging accounts,changing customers’ status, deactivating eStatements and maintainingaccount bounce protection
- Assists customers with account questions, statement balancing, product support, and account maintenance
- Understands and follows bank/department regulations, policies, andprocedures, and participate in all compliance-related training
Education & Experience
- High school diploma or equivalent
- Successful completion of in-house training program