The Patient Access Coordinator is responsible for scheduling and registering patients for services utilizing enterprise wide computerized scheduling and registrations systems and multiple software applications. The employee will have interactions with patients and their families, physicians, physician office personnel, and others in obtaining and recording the information necessary for effective scheduling and registration.
The Patient Access Coordinator effectively communicates and collaborates with both internal and external customers in a team environment to ensure effective patient scheduling and registration while maintaining a focus on customer service and patient confidentiality.
ESSENTIAL FUNCTIONS:
1. Schedules and registers patients with accurate data that supports the clinical and financial needs of the operation.
2. Addresses patients/referring physicians and all other customers in a professional and friendly manner using SUPERIOR customer service techniques.
3. Performs insurance eligibility verification.
4. Collaborates with patient service areas to ensure a positive and effective patient experience.
5. Serves as a resource for patients and others with questions regarding scheduling and registration.
6. Documents accurate information in scheduling and registration systems to ensure an effective workflow throughout the organization.
7. Demonstrates ability to handle difficult situations by using effective problem solving skills.
8. Serves as a resource for patients and others with questions regarding registration, referrals and authorizations.
9. Demonstrates ability to work independently and as part of a team in a fast paced environment with constant interruptions.
10. Utilizes supervisor to resolve issues/concerns as needed.
11. Attends and participates in departmental meetings.
12. Other duties as assigned.
EDUCATION AND EXPERIENCE:
Requires a professional, service oriented individual with strong organization skills and good judgment. An independent thinker with the ability to work under limited supervision.
WORKING CONDITIONS:
Mental and visual attention requiring combination of alertness manual dexterity when typing/using a PC.
PHYSICAL REQUIREMENTS:
High volume of telephone work and interaction with patients, clinical service areas and other staff.
Job Type: Full-time
Benefits:
- 403(b)
- 403(b) matching
- Bereavement leave
- Cash balance pension plan
- Dental insurance
- Employee assistance program
- Employee discount
- Flexible spending account
- Health insurance
- Life insurance
- Opportunities for advancement
- Paid time off
- Parental leave
- Retirement plan
- Tuition reimbursement
- Vision insurance
- Work from home
Healthcare setting:
Medical specialties:
- Ophthalmology
- Otolaryngology
Schedule:
Work Location: In person