Applicants MUST be located within 40 minutes of the job site as per SLA.
Responsibilities:
- Provide technical support and troubleshooting assistance to end-users
- Respond to help desk tickets and resolve issues in a timely manner
- Install, configure, and maintain computer hardware and software
- Assist with network administration tasks, including LAN and Windows Server management
- Analyze and resolve problems related to computer systems, applications, and network connectivity
- Communicate effectively with users to understand their technical issues and provide appropriate solutions
- Document all support activities and resolutions in the help desk ticketing system
- Collaborate with other IT team members to ensure smooth operation of the help desk
- Assist other IT team members with Tier 2/more complex issues and requests
- Delegate responsibilities to IT team and oversee all Help Desk operations
Requirements:
- Proven experience (3-5 years) in a help desk or technical support role
- Strong knowledge of computer hardware, software, and networking concepts
- Familiarity with Windows operating systems, Microsoft Office Suite, and TCP/IP protocols
-Familiarity with ServiceNow
- Apple Device Support Skillset
- Ability to analyze and troubleshoot technical issues independently
- Excellent communication skills, both verbal and written
- Customer-oriented mindset with a focus on providing exceptional service
- Ability to work well under pressure in a fast-paced environment
- Knowledge of firewall configurations and security protocols is a plus
- Occasional rotations in shift schedule
- Pay Rate Non-negotiable
- Commute regularly to job site in Newburgh, NY
Applicants MUST be located within 40 minutes of the job site as per SLA.
If you are a motivated individual with a passion for technology and helping others, we encourage you to apply for this exciting opportunity. Join our team as a Help Desk Analyst and contribute to the success of our organization.
We are looking to fill in positions at sites within the New Rochelle and Mt. Vernon area of NY. The role would be fully onsite at client locations.
Applicants can expect to hear back within 2-3 business days.
Job Type: Full-time
Pay: $25.00 - $28.00 per hour
Benefits:
- 401(k)
- Health insurance
- Paid time off
Experience level:
Schedule:
Experience:
- Windows: 3 years (Required)
- Desktop support: 3 years (Required)
- ServiceNow: 1 year (Required)
Ability to Commute:
Ability to Relocate:
- Newburgh, NY: Relocate before starting work (Required)
Work Location: In person