Title: Program Assistant
Reports To: Director, Harlem Beacon
Location: 301 West 140th St NY, NY 10030
Hours: 20 hours, non-exempt, Tuesday-Saturday schedule
Job Summary: Program Assistants will greet all guests, onboard new participants, communicate with the Outreach Coordinator to ensure new participants receive orientation, maintain a safe welcoming program environment, be responsible for evening and weekend attendance input and clear communication to Operations Coordinator to maintain files
Major Duties:
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Provide clerical support to the program staff, including ensuring adequate coverage at the front desk, maintaining files, creating documents and related tasks.
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Log in and promptly, professionally and efficiently assist all visitors and participants upon arrival.
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Develop and compile statistical data for reports as needed from DYCD Connect
- Enrolls new participants into Discover DYCD and DYCD connect system
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Closes out and properly files case records when families have ended services.
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Assist with program special events.
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Report equipment and maintenance needs & follows-up to completion.
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Pro-actively problem solves building and front desk challenges.
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Ensure participants sign in and out daily.
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Attend job related training and staff meetings.
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Perform other duties as assigned.
Qualifications:
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High School Diploma plus one-year experience required.
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Must be proficient in Word, Excel & Outlook.
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Must have excellent verbal and written communication skills.
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Must have a commitment to work from a strength based and/or youth development perspective.
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Must be flexible to meet the needs of the program and the organization.
General Requirements:
All staff are expected to be committed to the mission, vision and values of Graham- Windham, which includes involvement in quality improvement activities and a willingness and ability to work within a culturally diverse environment.