Our Company:
PharMerica
Overview:
Join our PharMerica team! PharMerica is a closed-door pharmacy where you can focus on fulfilling the pharmaceutical needs of our long-term care and senior living clients. We offer a non-retail pharmacy environment. Our organization is in high growth mode, which means advancement opportunities for individuals who are looking for career progression!
Schedule: ON-SITE
Sunday-Wednesday- 1:30 PM-Midnight
Pay Rate:
$20/HR-Pharmacy Assistant
$25/HR Licensed Pharmacy Technician
Required License or Certifications:
Washington State Pharmacy Technician License or Washington State Pharmacy Assistant License
We offer:
DailyPay
Competitive pay
Shift differential
Health, dental, vision and life insurance benefits
Company paid STD and LTD
Tuition Assistance
Employee Discount Program
401k
Paid-time off
Tuition reimbursement
Non-retail/Closed-door environment
Our Pharmacy group focuses on providing exceptional customer service and meeting the pharmacy needs for hospitals, rehabilitation hospitals, long-term acute care hospitals, and other specialized care centers nationwide. If your passion is service excellence and top-quality care come join our team and apply today!
Responsibilities:
- Answer all contact center calls within 3 rings, (18 seconds)
- Document all call information according to standard operating procedures.
- Answer questions about products and services, retail stores, general service line information and other information as necessary based on customer call needs.
- Meet quality assurance requirements and other key performance metrics.
- Facilitate resolution on customer complaints and problem solving.
- Process orders, route calls to appropriate resource, and follow up on customer calls where necessary.
- Pays attention to detail and has great organizational skills.
- Customer service oriented with excellent verbal and written communication skills.
- Possesses great listening skills and can handle stressful environment.
- Flexible with the actual work and the hours of operation.
Qualifications:
- High School Diploma and 2 years of call center experience or 2 years of related experience which includes 6 months or more in a fast-paced work environment
- 2 year degree (or higher) and 1 year call centere experience or 2 years of exact work experience
- Exact experience must be having worked in a customer facing role within home care (HME, IV or HH). Knowledge of medical terminology, claims and accounts receivable is preferred
- Related experience includes experience in health care, financial or insurance customer service, claims, billing or a call center environment
About our Line of Business: PharMerica is a full-service pharmacy solution providing value beyond medication. PharMerica is the long-term care pharmacy services provider of choice for senior living communities, skilled nursing facilities, public health organizations and post-acute care organizations. PharMerica is one of the nation's largest pharmacy companies. PharMerica offers unmatched employee development, exceptional company culture, seemingly endless opportunities for advancement and the highest hiring goals in decades. For more information about PharMerica, please visit www.pharmerica.com. Follow us on Facebook, Twitter, and LinkedIn. Salary Range: USD $20.00 - $25.00 / Hour