Position: Regional Field Service Technician
Pay: $34-$35/HR!!
1. Purpose and objective: Establish and upkeep, in partnership with Sales support personnel, Triangle service presence within a geographical territory.
2. Essential Responsibilities:
2.2 Troubleshoot machine operation issues remotely and at customer sites in the field.
2.3 Service a large geographical territory, exercising leadership and ownership in an active approach to excellent customer service, preventative maintenance, and seek opportunities to increase customer satisfaction.
2.5 Provide dispatch and special action reports, as necessary.
2.6 Manage parts and service needs within the designated geographical territory, providing feedback to regional sales personnel and Triangle home office.
2.7 Other job duties assigned.
2.8 Availability for a high percentage (80%) travel time.
3. Knowledge and Experience: The right candidate for this position will exhibit the following traits:
3.1 Three to five years of original equipment manufacturer (OEM) Field Technician or similar experience.
3.2 Ability to work safely in low voltage (24V) and high voltage electrical environments (120V-480V).
3.3 Ability to work safely with high heat machine parts, up to excess of five hundred (500) degrees Fahrenheit.
3.4 Possess an established troubleshooting process that includes mechanical, electrical, pneumatic, and software troubleshooting experience.
3.5 Excellent written and oral communication skills: Able to communicate effectively at all levels in the organization with the ability to identify and clarify missing information or unclear requirements proactively.
3.6 Act with a sense of urgency, while maintaining a high standard of quality of work.
3.7 Ability to leverage organization, protocol, and remote support to act efficiently.
3.8 Ability to juggle multiple issues at once and stay calm under pressure.
3.9 Possess knowledge of safety, sanitation, and electrical codes.
3.10 Ability to follow good manufacturing practices (GMP)
3.11 Ability to read computer aided draft (CAD) models, electrical schematics, die lines, and line layouts. Page 2 of 2
3.12 Proficiency with MS office products (Excel, OneNote, Word…etc.) and ability to learn Microsoft Dynamics ERP.
Job Type: Full-time
Pay: $34.00 - $35.00 per hour
Expected hours: 40 – 50 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- Monday to Friday
- On call
- Overtime
- Weekends as needed
Work setting:
Experience:
- Programmable logic controllers: 1 year (Preferred)
- Mechanical knowledge: 1 year (Preferred)
- CAD: 1 year (Required)
Willingness to travel:
Work Location: In person