POSITION DESCRIPTION
TITLE: Senior Community Center Program Manager
POSITION STATUS: Full-time, Exempt
PAY RANGE: Competitive
REPORTS TO: Director of Community Services, Chester and Montgomery Counties
POSITION SUMMARY:
Become a valued member of our collaborative team as the Community Center Program Manager for our location in Devon. Surrey Services, a unique non-profit, serves a diverse and vibrant community of individuals over 55 years old at four locations across three counties: Chester, Montgomery, and Delaware.
Take the lead in creating a lively and welcoming culture, managing the smooth execution of engaging activities, and fostering a warm sense of community. If you are passionate about enhancing the lives of older adults and have a knack for program management and execution, this role is your chance to make a lasting and positive impact in people’s lives.
The Program Manager will be responsible for implementing a creative calendar of events which includes an array of educational, informational, intergenerational, nutritional, social, recreational and wellness programs. This position will assist the Director of Community Services, Chester and Montgomery Counties, plan, implement, and evaluate programs. The Program Manager will work closely with a full-time Program Coordinator and a part-time Program Assistant
Although each day is different, the goal is the same: for our active and engaged over-55 members to have a rewarding experience whether they are visiting for a fitness class, for lunch in our cozy table service cafe, or for a full day of clubs, lifelong learning, and entertainment. We emphasize building relationships, whether the program is in person or live streamed through Zoom.
PRINCIPLE DUTIES AND RESPONSIBILITIES
Responsible for daily lunch program, supporting the Volunteer Coordinator and Program Coordinator in maintaining full staffing and training of the cafe and kitchen volunteers. Support the Executive Chef and Sous Chef ensuring health and safety regulations are being met at the highest level.
Assist Director of Community Services in developing, managing, and evaluating in person center based and virtual programs.
Serve as primary Manager on Duty for the Devon site.
Responsible and accountable for the daily programs, activities, and overall experience for seniors.
Work collaboratively with the Program team to plan, implement, assess, and adjust new programs/activities and services for participants, ensuring the highest standards from start to finish.
Provide community outreach as Surrey's representative at special events such as senior fairs.
Develop and seek out volunteers and meaningful volunteer opportunities for Center programs. Maintains monthly volunteer schedule, adjusting as needed.
Assist with reporting attendance for insurance reimbursement.
Flexible schedule to assist with Special Events which may occur periodically outside of regularly scheduled work hours.
Able to demonstrate proficiency in Copilot (Surrey’s database) within eight weeks of hire.
A detailed job description is available to applicants from Surrey’s HR Director.
QUALIFICATIONS, SKILLS & ABILITIES
Prior supervisory/management experience.
Interest or experience in food service and nutrition is valued.
Demonstrated ability to think strategically.
Experience with long term planning.
Excellent customer service skills, with emphasis on listening to concerns, responding with kindness.
Strong communication skills (both oral and written).
Excellent organizing skills and attention to detail.
Strong work ethic and positive attitude
Creative and cheerful demeanor.
Ability to multi-task, problem solve, work independently, and make appropriate decisions in a timely manner.
Reliable and punctual.
Knowledge of Copilot or similar CRM software, or ability and willingness to learn.
Expertise with Microsoft Office Suite including Word, Excel, and Outlook.
Ability to create, update, and maintain various types of information in Excel and other databases and software.
Proficient in using and troubleshooting Zoom issues, including guiding members over the phone in how to resolve their Zoom problem, or ability and willingness to learn.
Above average typing and data entry skills.
Proficiency with digital systems or interest in learning.
REQUIREMENTS
Bachelor's degree or previous equivalent experience in relevant field.
Education Degree, Library Degree, or teaching experience a plus.
Must be a licensed driver with reliable transportation.
Ability to lift and/or move 30 lbs.
Able and willing to become certified in First Aid/CPR, Food Manager (ServSafe) Certificate, and other certifications as needed and required.
Job Type: Full-time
Pay: Competitive
Benefits:
- Medical
- Vision
- Dental
- Life insurance
- Long & short term disability insurance
- Accidental death & dismemberment insurance
- Pet insurance
- Identity theft coverage
- 401(k)
- 401(k) matching
- Referral program
- PTO
- Holidays
- Sick days
Experience level:
Schedule:
- 8 hour shift
- Monday to Friday
Work Location: In person
Job Type: Full-time
Experience level:
Schedule:
- Day shift
- Monday to Friday
Work Location: In person