About Us:
Replenish Wellness + MedSpa is a progressive company dedicated to providing innovative and patient-centered wellness services. We specialize in telehealth consultations, IV therapy, peptide weight loss, and offer a blend of convenience and quality care. We are seeking a dedicated Front Desk Receptionist to expand our team.
Job Description:
MUST BE BILINGUAL (SPANISH)
Schedule: Wednesday, Friday- Sunday (8am-6:00pm)
As a Front Desk Receptionist at Replenish Wellness + MedSpa, you will play a crucial role in delivering high-quality medical care customer service. This role requires a balance of medical expertise, compassion, teamwork, and excellent communication skills. You will be responsible for providing administrative support in a medical office setting. Your role will involve managing phone systems, scheduling appointments, marketing/sales, maintaining medical records, and ensuring efficient front desk operations. The ideal candidate will have experience in medical administrative support and possess knowledge of medical terminology and office procedures
Salary: $15.00-$20.00 per hour depending on experience
Key Responsibilities include, but are not limited to:
- Front of House operations such as patient scheduling, marketing, social media, chart preparation, assisting nurses with patient flow
- Answer the phone in a professional and knowledgeable manner, obtain appropriate information and address the guest’s needs.
- Recommends and schedules service appointments and service packages.
- Ensure that guests are greeted with enthusiasm and professionalism while always providing the highest level of exceptional customer service and are invited back at departure.
- Manage patient check-in and check-out processes
- Answer general email/ phone inquiries using a professional and courteous manner
- Ability to educate and answer questions for new and existing patients regarding wellness, weight loss, and aesthetic (med spa services and products)
- Ensure waiting areas are clean and comfortable for patients
- Works closely with the office manager, chief operations officer, and staff to ensure optimal and seamless teamwork and productivity.
- Keeps office tidy and presentable for all individuals walking through the door
- Previous experience with EMR and POS systems and social media platforms is a plus.
This job requires ability to perform the following:
- Carrying or lifting up to 25 pounds.
- Flexible availability
- Continuous standing up
- Communication skills
- Reading comprehension
- Basic math skills
- Will be required to work nights, weekends, and/or holidays.
The statements in this job description are intended to describe the essential nature and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job.
Qualifications and Skill
- High School Diploma
- Passion and motivation in health and wellness and living a healthy lifestyle.
- Bilingual (Spanish); must be available to work most weekdays and some weekends
- Must have a minimum one-year experience in spa and retail environment. Must maintain excellent customer service skills in a fast-paced environment.
- Must be computer savvy with strong organizational and sales skills.
- Knowledge of digital and social media is a plus.
- Familiarity with HIPAA, and previous experience in wellness and/or medical spa office is a plus.
- Great opportunity for those interested in pursuing a career in the medical field (medical school, physician assistant school, nursing school).
- Knowledge, skills and abilities
Proficiency in the use of computer programs for:
- Microsoft Office: word, excel
- Marketing Program
- Google Drive/Gmail
Benefits:
- Competitive salary
- Flexible scheduling options.
- Supportive and collaborative work environment.
Proficiency in the use of computer programs for:
- Microsoft Office: word, excel
- Google Drive/Gmail
How to Apply:
Interested candidates are invited to submit a resume detailing your experience and suitability for the role to janelle@replenishlv.com.
If you are looking for a rewarding opportunity to make a difference in the lives of patients while utilizing your administrative skills, we invite you to apply for the position of Front Desk Receptionist. Join our dedicated team today!
Job Type: Full-time
Job Type: Full-time
Pay: $15.00 - $20.00 per hour
Expected hours: 40 per week
Benefits:
Schedule:
- 10 hour shift
- Every weekend
Work setting:
Work Location: In person