Job Overview:
We are seeking a skilled Customer Experience Specialist to join our team. The ideal candidate will have a passion for delivering exceptional customer support and possess excellent communication skills including communication in the Spanish language. They will be a team player and collaborate well with peers and other departments. The Customer Experience Specialist will be responsible for managing customer interactions and providing support to ensure our customers have a positive experience with our products and services.
Responsibilities:
- Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
- Manage customer accounts and ensure accurate information is updated and documented.
- Collaborate with cross-functional teams to resolve customer issues.
- Provide product and service information to customers.
- Identify opportunities to improve customer experience and make recommendations to management.
- Ability to explain compensation plan and troubleshoot technical issues with products.
- Maintain a high level of customer satisfaction through proactive engagement.
If you are a motivated and customer-focused individual who thrives in a collaborative team environment, we encourage you to apply for this exciting opportunity.
To apply, please submit your resume and cover letter highlighting your relevant experience and why you are the ideal candidate for this position. We look forward to hearing from you.
Job Type: Full-time
Pay: $18.00 - $21.00 per hour
Expected hours: 40 per week
Benefits:
Experience level:
Shift:
Weekly day range:
Work setting:
Ability to Commute:
- Orem, UT 84097 (Required)
Ability to Relocate:
- Orem, UT 84097: Relocate before starting work (Required)
Work Location: In person