Job Summary:
Service Administrative Assistants coordinates services on solar installation projects from start to finish. This position requires EXCELLENT communication skills, as much of your time will be spent on the phone and computer coordinating with customers, contractors, employees, companies, etc. As an essential part of the team they ensure every aspect of the job is taken care of from scheduling, updating records, clarifying approvals and much more! If you love getting things done, this position is for you!
- A major part of this job will be scheduling and rescheduling service dates with customers and team members.
- Provide compassionate customer service via telephone, text, or email regarding their service updates, throughout the entire process.
- Manage and review service projects daily for changes, updates, needed communication, missing paperwork, etc.
- Maintaining up-to-date records in team chats, project notes, and emails.
- Pulling necessary paperwork and ensuring all steps are completed and ready for service
- Remote troubleshooting systems when needed
- Performs other duties as assigned for the betterment of the Team & Company
QUALIFICATIONS & SKILLS:
- Amazing communication skills with the ability to relay information clearly and timely
- Associate’s degree or related education and/or experience
- Previous customer service experience (Required)
- Proficiency in Microsoft Office (Excel, Word, PowerPoint) and Adobe
- Exceptional interpersonal skills, verbal and written communication skills
- Strong organizational skills and ability to multitask
- Problem-solving and decision making skills
- Ability to collaborate with team members
- Time management and ability to meet deadlines with exceptional attention to detail
- Ability to act as gatekeeper and escalate relevant information to Partners as needed
- Ability to work effectively with minimal supervision
- Ability to treat confidential information with appropriate discretion
BENEFITS (What’s in it for you):
- Competitive Medical Insurance ($25/month)
- Dental insurance
- Vision insurance
- 401k and MATCH!
- Paid Holidays starting day one!
- PTO
- Learning and Development
- Weekends OFF (NO Sat or Sun)
- An amazing and compassionate team!
Job Type: Full-time position
Schedule: Day Shift(start time 8am) Mon-Fri
Work Location: Pocatello, Idaho
Pay: From $14.00 per hour, higher wage determined on experience
Big Dog Solar is an equal opportunity employer
Job Type: Full-time
Pay: $14.00 - $16.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
- No nights
- No weekends
Work Location: In person