MetaSource is looking for a BPO Analyst that has direct experience collaborative with external clients on outsourcing business processes to a third-party firm. We are looking for someone with experience in Business Process Outsourcing (BPO) or with a Technology company. This position plays a key role in working with clients by identifying, defining, and designing processes requirements for deployment. This role acts as a liaison between MetaSource and clients by researching, identifying solutions, and consulting on how to elevate operational excellence.
Target Salary Range: $60,000 to $90,000 (Depending on Experience and BPO Industry Expertise)
Responsibilities:
- Analyzes business process requirements through testing, business consulting, and support services.
- Determines operational outcomes objectives by evaluating the client's business processes or functions.
- Gathers and documents business requirements from Sales, Client Services and Client.
- Creates and maintains project specifications and project workflow diagram describing the overall solution.
- Assists in the development of Statement of Work and/or Change Request; and creates and maintains the Business Requirements Document.
- Performs data analysis and documentation through identifying potential areas of automation, and re-engineering the underlying business process.
- Serves as liaison for Sales, Client Services, IT, Project Management and Client.
- Maintains professional and technical knowledge by attending educational workshops, reviewing professional publications and benchmarking state-of-the-art practices.
Requirements:
- Bachelor's degree in a science or business field or 3-5 years of business analyst, systems analyst, or related work experience; or a suitable combination of education and experience.
- Experience working for a Business Process Management or Software Development company.
- Ability to read and interpret documents such as company policies; ability to write routine reports and correspondences; can professionally present themselves orally or verbally.
- Experience with Microsoft Office, such as Microsoft Word, Microsoft Excel, and Microsoft Outlook; ability to develop and Maintain SQL Queries.
Employment is contingent upon completing and passing a background check and drug test. MetaSource is an equal opportunity employer. Remote work opportunities are only available in the following states: AR, AZ, FL, GA, IA, IL, IN, KY, LA, ME, MI, MO, MN, NC, NE, NH, PA, TX, UT, VA, WI
Job Type: Full-time
Pay: $60,000.00 - $90,000.00 per year
Benefits:
- 401(k) matching
- AD&D insurance
- Dental insurance
- Disability insurance
- Health insurance
- Health savings account
- Life insurance
- Paid holidays
- Paid time off
- Vision insurance
Experience level:
Work Location: Remote