Job Summary:
We are seeking a highly motivated and customer-oriented individual to join our team as a Customer Service Representative. As a Customer Service Representative, you will be responsible for providing exceptional service to our customers and ensuring their needs are met. This is a great opportunity to work in a fast-paced and dynamic environment where you can make a difference.
Responsibilities:
- Handle incoming customer inquiries via email, chat and phone
- Provide exceptional customer service by responding to customers' inquiries, providing them with relevant information, resolving their quarries or redirecting them to corresponding area for additional assistance
- Document in detail all interactions with customers
- Collaborate with other departments to address customer concerns or escalate complex issues
- Ensure that bank's policies and procedures, code of conduct and regulatory guidelines are strictly complied with in the process of discharging duties
Skills:
- Candidate must be fully bilingual (English and Spanish; written and spoken).
- Must have great disposition and outstanding customer service skills. Effective listening and clear communicating skills are super important.
- Proficient in data entry and navigating computer systems; open to working with new software and App (chatbot, AI, etc.)
- Ability to multitask and prioritize tasks effectively in a fast-paced environment
- Have sufficient knowledge about bank's products and services to respond to customers' inquiries accordingly
- Participate in bank's marketing and awareness campaigns to create and increase customer base
- Experience within an IFE or IBE in Puerto Rico, very desirable
We offer competitive compensation, training opportunities, and a supportive work environment. If you are passionate about delivering exceptional customer service and thrive in a team-oriented setting, we would love to hear from you.
Note: This is a paid position. Internship positions must also be paid according to labor laws.
Job Type: Full-time
Pay: $15.00 per hour
Expected hours: No less than 40 per week
Experience level:
Weekly day range:
Work setting:
Ability to Relocate:
- San Juan, PR 00901: Relocate before starting work (Required)
Work Location: In person