Newton, MA
Assistant Project Manager $22 an hour Temp to Perm Remote- Must live in Massachusetts This position will allow a customer service professional to gain hands-on experience in project management and an opportunity to further expand their skills. Reporting to a Regional Project Manager Responsibilities • The Assistant Project Manager oversees the hiring, onboarding, scheduling, and communications of Verbatim Hearing Recorders, who operate the digital recording systems to record the proceedings during Disability Appeal hearings held by SSA in their assigned regional offices. • Serve as the liaison between the VHRs and SSA offices. • Be extremely well organized, able to work with multiple stakeholders; working directly with the SSA Hearing Office management and staff members as well as VHRs. • Build rapid and continuing rapport with Social Security staff and VHRs by phone and email, exhibit excellent attention to detail, as well as being familiar with data management and understanding the impact of program metrics. T • Excellent interpersonal and organizational skills, the ability to multitask, an exemplary phone • Adhering to procedures to ensure the highest possible hearing coverage and satisfaction for the SSA and claimants • Proactive real-time problem solving to maintain highest level of service • Maintain active daily communications both by phone and email between VHRs and SSA offices Qualifications • Bachelor’s degree preferred (relevant experience may be considered in lieu of a BA) • Proficient with Microsoft Office applications • Minimum of 2 years of demonstrated customer service and administrative responsibility (e.g., call center, customer support) • Extremely detail-oriented and able to accurately resolve complex issues
Contact breception@reardonassociates.com for more details.
Customer Service
Posted on Jun 25, 2024