Year Round
LIVE THE DREAM. Work here. Play here.
The mountains are calling.
NOTE: This position is located in Mammoth Lakes, California.
Did you know that, as part of your employment at The Westin Monache, you receive a free season pass, including
free access to all other Alterra resorts? Grin inducing, isn't it?
More about the benefits and perks of your adventure here:
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Ski passes for dependents (spouse/child(ren)) includes free skiing at other Alterra Resorts
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Discounts on ski/snowboarding lessons
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Friends and Family vouchers
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Retail & Food discount
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Equipment Rental discount
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401k with company match
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Healthcare
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Dental
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Vision
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PTO for benefit eligible employees
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Associates as well as their family and friends, are eligible to receive discounts on Marriott hotels worldwide
- Offers of employment may be contingent upon successful completion of a background investigation.
A little about this position:
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Guest Experience Manager oversees lobby operations and hotel amenities, such as bell/valet services, concierge and activities.
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Manages guest concerns, satisfaction and guest recovery ensuring overall guest satisfaction.
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Performs duties of the Front Office Manager in their absence.
Requirements:
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Four-year college degree or 1-2 years of previous experience in a luxury or full-service property setting.
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Minimum of two years' guest service or hospitality experience.
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Marriott/Westin experience beneficial.
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Strong interpersonal and problem-solving skills.
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Minimum of 6 months to 1-year management experience.
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Strong working knowledge of business software emphasis on MS Excel, Word, Power Point.
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Professional demeanor, attitude and appearance.
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Strong work ethic.
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Ability to effectively communicate with guests, employees and management.
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Ability to perform under pressure and with deadlines in a high-volume setting.
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Flexibility in scheduling based on guest demand and occupancy changes.
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Candidates should enjoy public interaction and display a positive attitude with a willingness to serve.
Pay: $66,560.00 - $69,860.00 per year