OPPORTUNITY
Voted by our employees as a “Best Place to Work” – four years in a row – Environmental Pest Management is hiring a people-oriented Account Manager. This person will be a liaison to our clientele and collaborate with others in the office in order to keep our customers satisfied. We offer paid training, career advancement, and company-wide team-building events.
This role is perfect for someone who has spectacular attention to detail and problem-solving skills. A person who cares about their clients, has superior customer service skills, and is dedicated to performing their work with excellence.
JOB DESCRIPTION
The Account Manager serves as the liaison between EPM and its clients, ensuring outstanding customer service and client satisfaction. Their duties include onboarding new clients, developing account plans, managing client relationships, and delivering proposals and cross-selling services according to our clients’ needs.
The Account Manager’s responsibilities include, but are not limited to, the following:
· Maintain a minimum book of business value of 800k-900k.
· Build relationships with clients based on trust and respect while focusing on improving the client experience.
· Communicate directly with clients to understand their needs and explain product value.
· Own and manage client relationships from the point of sale through successful implementation.
· Maintain records of all new client onboarding and ensure processes are completed before initial service.
· Stay abreast of accounts, making sure they receive agreed upon services and maintaining accuracy of records pertaining to clients’ accounts.
· Identify and generate upsell, cross-sell, and renewal opportunities leads while following the sales process.
· Confidently explain and demonstrate the benefits and prices of services to clients.
· Support with inbound phone calls to help schedule appointments.
· Collaborate with internal departments to facilitate client need fulfillment.
· Problem-solve client needs.
· Assist in resolving complaints and preventing additional issues by improving processes.
· Learn industry specific software and utilize it for daily tasks.
· Maintain updated knowledge of company products and services.
· All other duties as assigned.
REQUIRED QUALIFICATIONS
· Data entry experience
· A minimum of 1-year experience in one of the following fields: marketing, communications, sales
· Strong verbal and written communication skills
· Attention to detail
· Excellent understanding of the company
· Strong negotiation and customer service skills
· Multitasking skills
· Data collection and analysis skills
· Listening skills
· Interpersonal skills
· Emotional intelligence
· Bachelor’s or associate degree strongly preferred; applicable experience may be substituted
Equal Opportunity Employer
M/F/D/V
BENEFITS
- Competitive base pay, plus commission
- Comprehensive benefits package including medical, dental, vision, short and long-term disability and voluntary life insurance; as well as an HSA with company match effective your first day of employment
- 15 Days Paid Time Off in your first year
- Paid holidays
- 401k plan with company match
- Flexible schedule available with work from home day every other week after 90 days
- Employee discounts
- Positive company culture with fun, company sponsored team-building events and family outings
Job Type: Full-time
Job Type: Full-time
Pay: From $22.00 per hour
Expected hours: 40 – 45 per week
Benefits:
- 401(k) matching
- Dental insurance
- Employee assistance program
- Employee discount
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Vision insurance
Experience level:
Schedule:
- 8 hour shift
- Monday to Friday
Supplemental pay types:
Travel requirement:
Education:
Experience:
- Customer Service: 2 years (Preferred)
- Account management: 1 year (Preferred)
Work Location: In person