Position Overview:
We are currently seeking a Front Desk Head to lead our front desk team. The Front Desk Head will oversee all front desk operations, including guest check-in and check-out, reservations, and guest services. This position requires strong leadership skills, excellent communication abilities, and a passion for delivering exceptional service. In addition, you will be required to cover some Front Desk shifts.
Responsibilities:
- Supervise and train front desk staff to ensure high-quality service and adherence to hotel standards
- Manage front desk scheduling and staffing to ensure adequate coverage and optimal efficiency
- Handle guest inquiries, concerns, and complaints in a professional and timely manner
- Monitor guest satisfaction levels and implement strategies to enhance the guest experience
- Conduct regular performance evaluations and provide feedback and coaching to front desk staff
- Collaborate with other hotel departments to ensure seamless coordination and guest satisfaction
- Oversee reservation management, including room assignments, rate adjustments, and inventory control
- Maintain accurate records and reports related to front desk operations
- Ensure compliance with all hotel policies, procedures, and safety standards
- Assist with special projects and initiatives as needed
Qualifications:
- Minimum of 2 years of experience in front desk operations
- Experience in a supervisory role is preferred
- Strong leadership abilities and the ability to motivate and inspire a team
- Excellent communication and interpersonal skills
- Proven problem-solving and decision-making abilities
- Ability to work well under pressure and handle multiple tasks simultaneously
- Availability to work flexible hours, including nights, weekends, and holidays
Job Type: Full-time
Schedule:
- 8 hour shift
- Weekends as needed
Experience:
- Customer service: 1 year (Preferred)
Ability to Commute:
- Lauderhill, FL 33319 (Required)
Ability to Relocate:
- Lauderhill, FL 33319: Relocate before starting work (Required)
Work Location: In person