GMH Communities, Headquartered in Philadelphia, PA, is a dynamic real estate company specializing in the acquisition, development, and management of exceptional living communities throughout the United States. GMH’s Innovative Living sector is the collision of our Conventional Living and Student Living verticals with tailored technology, amenities and services to foster the perfect live-work blend for those learning or working in an urban innovation hub, life sciences cluster, medical center or university.
GMH seeks a poised, experienced, and skilled property management professional to lead its two new luxury assets in downtown Phoenix. Comprised of neighboring towers (conventional and student/coliving), this 769-unit apartment community will begin leasing in September and is expected to become the address of choice for those who work downtown, attend ASU’s nursing school, desire to meet others in a coliving environment, or are simply drawn to its premier location and unparalleled amenities. The ideal Area Manager for these unique assets is a dynamic and empathetic leader who exhibits excellent verbal and written communication skills and is passionate about providing an unparalleled living experience for residents.
Job Purpose:
The Area Manager’s responsibility is to supervise and lead a multi-site portfolio to successfully achieve the goals and standards outlined by the VP of Operations. The primary areas of focus are outstanding customer service, resident retention, fiscal success, professional development of direct reports, and adhering to the GMH Communities operating model. The Area Manager will maintain their own property along with other properties in the portfolio, as assigned. The Area Manager reports to the Director of Property Operations.
Responsibilities:
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Supervise, guide, and lead a portfolio of General Managers and properties
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Ensure all GMH requirements are met by the properties
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Including, but not limited to: thorough and accurate reporting, achieving occupancy goals, timely payments of invoices, participating in GMHgo initiatives, event execution, marketing outreach, training, and education courses
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Maintain positive resident relations through outstanding service
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Direct and participate in the daily operations of the property
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Manage all on-site staff, including: hiring, motivating, training, and performance development
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Conduct weekly meetings, walkthroughs, and inspections
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Develop and participate in resident retention and leasing events
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Maintain and monitor the systems and procedures for service requests and follow-ups
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Manage payroll and employee records
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Develop and manage an annual budget
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Have a strong knowledge of the resident database, accounts receivable, and accounts payable
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Cultivate and maintain productive relationships with vendors and contractors
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Ensure timely payments of invoices and delinquency policies are followed
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Analyze and approve daily pricing recommendations
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Compile leasing data and provide weekly operational reports to ownership
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Host owner/investor visits as needed
Characteristics and Qualifications:
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4-5 years’ experience in the multi-family or student housing industry as a property manager.
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2 years’ experience with marketing
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Entrata experience
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Proven proficiency in all areas of property management operations
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Strong financial, organizational, analytical, and decision-making skills
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Strong Microsoft Office, word processing and spreadsheet skills
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Tech savvy and proficient use of social media or other marketing software
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Must have excellent communication, management, and people skills, as well as a passion to serve residents and a commitment to colleagues’ success and development
Benefits:
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401(K) Matching Program
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Health, Dental, and Vision Insurance
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Paid Time Off
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Cell Phone Allowance
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Travel Reimbursement
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Company Laptop
Visit our website https://www.gmhcommunities.com/
GMH Associates is an Equal Opportunity Employer
Minorities, Females, Veterans, individuals with disabilities and all members of the LGBTQ community are encouraged to apply