Company Overview:
Join our dynamic team at Agency VA, a rapidly growing start-up company revolutionizing the insurance agency landscape. We specialize in providing comprehensive support services to insurance agencies, allowing them to streamline their operations and focus on growth. As a profitable and expanding company, we offer exciting opportunities for career development and advancement.
Job Description:
As an experienced Licensed Virtual Assistant at Agency VA, you will play a vital role in delivering day-to-day customer service and quoting services for our clients. This position requires a motivated self-starter who thrives in a work-from-home environment. If you are passionate about customer service and have a proven track record of excellence, we want to hear from you.
Key Responsibilities:
- Answer customer phone calls promptly and respond to emails in a timely manner.
- Process customer policy change requests accurately and efficiently.
- Collect all necessary documents from customers for new policies.
- Document all customer interactions and transactions in the Agency Management System.
- Process premium payments from customers securely and accurately.
- Verify customer information, including phone numbers, addresses, and email addresses, and update records as necessary.
- Provide exceptional customer service, building strong relationships with clients and ensuring their satisfaction.
- Set up new client files and ensure all necessary information is accurately recorded.
- Meet daily goals for new quotes and re-shops, handling carrier daily downloads efficiently.
Requirements:
- Proven experience in a customer service role, preferably in the insurance industry.
- Must be able to pass a background check.
- Must have an active Property & Casualty license in your resident state
- 2 years minimum of Personal lines insurance experience
- Experience with independent agencies is a PLUS
- Attention to detail with critical thinking and reasoning skills
- High school Diploma/GED required
- Must pass background check
Must reside in the following states:
AL, AZ, CA, CO, FL, IL, MS, MO, NC, OH, PA, SC, TX, UT, & VA.
Job Types: Full-time, Permanent
Pay: $17.00 - $20.00 per hour
Expected hours: 40 per week
Benefits:
- Dental insurance
- Disability insurance
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
- Work from home
Weekly day range:
- Monday to Friday
- No weekends
Work setting:
License/Certification:
- Insurance Producer License (Preferred)
Work Location: Remote