NEMT Lead Dispatcher
West Coast Ambulance - Burbank, CA, 91502
Job Summary
The NEMT Lead Dispatcher will be responsible for coordinating and dispatching non-emergency medical transportation services for wheelchair, gurney, BLS and SCT patients. The successful candidate will work closely with the operations team to ensure timely and efficient delivery of services to clients.
Key Responsibilities
- Coordinate and dispatch non-emergency medical transportation services for wheelchair, gurney, BLS and SCT patients
- Ensure timely and efficient delivery of services to clients
- Monitor and track transportation requests and schedules
- Communicate with drivers and clients to ensure smooth operations
- Provide excellent customer service to clients and stakeholders
- Ensure compliance with company policies and procedures
- Assist with training and mentoring of dispatchers
- Liaison between clients and patients
Qualifications
- High school diploma or equivalent
- EMD, ETC or EMT license required
- Minimum of 2 years of experience in dispatching non-emergency medical transportation services
- Excellent communication and interpersonal skills
- Strong organizational and time management skills
- Ability to work in a fast-paced environment
- Proficiency in computer applications and dispatching software; experience with NEMT scheduling platforms is a plus. Knowledge of medical terminology and transportation regulations
- Ability to work flexible hours, including weekends and holidays
This Job Is Ideal for Someone Who Is:
- Dependable -- more reliable than spontaneous
- People-oriented -- enjoys interacting with people and working on group projects
- Adaptable/flexible -- enjoys doing work that requires frequent shifts in direction
- Detail-oriented -- would rather focus on the details of work than the bigger picture
- High stress tolerance -- thrives in a high-pressure environment
Job Type: Full-time
Pay: $21.00 - $25.00 per hour
Benefits:
- 401(k) matching
- Dental insurance
- Health insurance
- Vision insurance
Schedule:
- 10 hour shift
- 8 hour shift
- Holidays
- Weekends as needed
Experience:
- Dispatch: 1 year (Preferred)
- EMS: 1 year (Preferred)
Language:
License/Certification:
- CPR/BLS (Preferred)
- EMD/ETC (Required)
- EMT-B (Preferred)
- ETC (Preferred)
Work Location: Multiple locations