TPV-USA Corp. provides products that deliver exceptional audio and visual experiences to consumer and commercial customers. Our product portfolio encompasses home audio, PC monitors, and professional displays, including hospitality TVs, digital signage, interactive touchscreens, and direct view LED displays. We are an affiliate of TPV Technology Limited (TPV), the world’s largest manufacturer of monitors. TPV exclusively markets and sells Philips Sound, PC monitors, and Philips Professional Displays under trademark license by Koninklijke Philips N.V. , and is the owner of the AOC brand. Philips is consistently ranked as a top global brand by publications such as Interbrand, while AOC is the top brand worldwide for gaming monitors (IDC, Q4, 2022). TPV-USA was established in May 2020, and is headquartered in Charlotte, North Carolina.
Application Support Engineer
Responsibilities:
Responsible to the first line support of following application system in North/South America and EU to solve issues and problems:
· Salesforce
· SAP ERP
· EDIs with customers and Logistics service providers
· Qliksense Reports
Responsible for escalation to Corp IT if application system issues and problems cannot be resolved locally
Responsible for system requirement taking in North/South America region
Responsible for working with Corp IT to perform IT system implementation
Responsible for IT project management role for projects initiated by North/South America region
Qualifications:
Bachelor degree in Information Technology administration
5 plus years experience in related field.
Experience in Salesforce, ERP, EDI and business intelligence solution ;
Excellent system analytical skills
Knowledge in IT professional skills, such as XML, SQL, HTTP, HTTPS, also APEX and Visual Force Experience Salesforce API(REST, SOAP, Metadata, etc.)and ETL also Database Structure;
Experience in the IT technical definition with the architecture (systems and infrastructure) and development teams
Experience in work with outsourcing consulting;
Experience in agile methodologies
Good elaboration of technical specifications in English language
Be able to work as a Team with stakeholder partners
Strong verbal and written communication skills
Good interpersonal relationship
Fluent in Chinese and English
Employees work in the Milpitas, CA office Monday - Thursday and work from home on Friday.
We care about your privacy. For information about our privacy practices or to exercise any privacy rights, email privacy.us@tpv-tech.com or call 704-496-9956
Job Type: Full-time
Pay: $80,000.00 - $120,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Compensation package:
Experience level:
Schedule:
Application Question(s):
- Do you have Knowledge in IT professional skills, such as XML, SQL, HTTP, HTTPS, also APEX and Visual Force Experience Salesforce API (REST, SOAP, Metadata, etc.) and ETL also Database Structure.
Education:
Experience:
- IT: 5 years (Required)
- Salesforce: 3 years (Required)
- ERP systems: 3 years (Required)
- EDI: 3 years (Required)
- Systems analysis: 3 years (Required)
Language:
Ability to Commute:
Work Location: In person