Position Purpose
Plumbers / Drain Cleaning Technicians diagnose and repair issues, and lead customers to informed and confident buying decisions.
Responsibilities include but are not limited to.
Customer Service
- Rapidly responding to plumbing & drain cleaning calls, both during business hours and on-call.
- Know how to establish customer rapport to provide the right products and services.
- Educate and assist customers with their issues.
- Help customers select the right maintenance plan and understand warranty information.
- Explain reasons for blockage and illustrate how you will resolve the issue.
- Understand your service criteria and hold yourself accountable for exceeding revenue goals.
- Show yourself as professional and knowledgeable to win new referrals and repeat business.
Technical
- Complete all drain cleaning and plumbing-related work related to on-site service calls.
- Protect equipment and keep a well-inventoried truck.
- Train and mentor apprentices to ensure quick, accurate repairs.
Administrative
- Work alongside customer service and dispatch to ensure the overall success of the business.
- Prepare estimates as needed.
- Maintain a clean, organized job site and well-inventoried truck.
- Follow health and safety standards and comply with building codes.
- Write reports documenting the problem and a summary of actions taken.
- Be accurate and timely with invoices, timecards, customer feedback, and completing jobs.
Competencies for Success
Problem-solving skills, decision-making ability, good listening skills, strong verbal communication, stress- and time-management skills, customer service and interpersonal skills, mechanical and technical skills, physical stamina and strength, excellent trouble-shooting ability.
Tipo de puesto: Tiempo completo
Sueldo: $70,000.00 - $88,000.00 al año
Experiencia:
- cuatro: 2 años (Obligatorio)
Lugar de trabajo: Empleo presencial