We are looking for someone who can work Friday, Saturday & Sunday 3pm to 11pm
ESSENTIAL FUNCTIONS:
Check guests in and out of the hotel. Make future reservations when necessary.
Post phone charges, valet charges and other miscellaneous charges to guest accounts.
Administer hotel guest payment policies.
Handle hotel phone system, transfer calls. Take messages for guests as well as hotel staff.
Take, modify and cancel guest reservations, inputting same into FOSSE, noting any special requests.
Assist in the verification, balancing and revenue maximization of hotel's room availability.
Coordinate with other departments to fulfill guest special requests.
Communicate hotel facilities and services to guests at check-in.
Answer guest questions regarding local area facilities.
Responsible for shift cash transactions.
Responsible for maintaining hotel key security system.
Administer guest safe deposit boxes.
Know hotel emergency procedures.
Inform housekeeping of vacant dirty suites as they become available upon checkout.
Update room status as housekeeping notifies the desk of changes.
Read and communicate clearly.
Distribute mail to guest boxes as well as to hotel staff.
Maintain an inventory of special guest service items such as roll-aways, cribs, irons, etc.
Track status of guestrooms used for tours and status of guestrooms in maintenance.
Notify housekeeping and maintenance of any reported problems with guestrooms or grounds.
Carry out any reasonable request by management that I am capable of performing.
Job Type: Part-time
Pay: $16.50 per hour
Benefits:
- 401(k)
- Employee assistance program
- Employee discount
- Life insurance
- Referral program
Schedule:
- 8 hour shift
- Evening shift
- Holidays
- Weekends only
Work setting:
Experience:
- Hotel experience: 1 year (Required)
Work Location: In person