What you’ll need to succeed as a Customer Care Specialist at XPO
Minimum qualifications:
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1 year of related work experience
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Experience with Microsoft Office (Outlook, Word, PowerPoint and Excel), and other business-related applications
Preferred qualifications:
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High school diploma or equivalent work or military experience
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3 years of customer service experience
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1 year of transportation industry experience
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Available to work a variety of shifts
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Familiar with CRM technology (e.g. Salesforce.com)
- Able to identify and help implement continuous improvement solutions
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Able to understand instructions and pre-established guidelines to perform required tasks
About the Customer Care Specialist job
Pay, benefits and more:
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Competitive compensation package
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Full health insurance benefits available on day one
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Life and disability insurance
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Earn up to 13 days of PTO over your first year
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10 paid company holidays
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401(k) option with company match
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Education assistance
What you’ll do on a typical day:
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Investigate distressed shipment and cargo claim concerns using a variety of tools and systems
- Keep the customer updated throughout the process, demonstrate empathy, and escalate issues as needed
- Use internal systems to understand shipment history, answer questions, and provide information to customers
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Support customer shipment change requests by engaging appropriate operational teams
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Answer a variety of customer inquiries using information in Edge, Corrections, Looker and other systems
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Perform system updates to trigger operational behaviors and desired outcomes
About XPO
XPO is a top ten global provider of transportation services, with a highly integrated network of people, technology and physical assets. At XPO, we look for employees who like a challenge and can communicate effectively in all situations. We want to leverage your skills and years of experience to drive positive results while ensuring a bright future for yourself and XPO. If you’re looking for a growth opportunity, join us at XPO.
We are proud to be an Equal Opportunity/Affirmative Action employer. Qualified applicants will receive consideration for employment without regard to race, sex, disability, veteran or other protected status.
All applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug test.
The above statements are not an exhaustive list of all required responsibilities, duties and skills for this job classification.
Review XPO's candidate privacy statement here.