We are looking for a Front Desk Agent willing to work night shift from 11:00 p.m. to 7:00 a.m and 3 p.m. - 11 p.m. You will be our guests’ first point of contact and manage all aspects of their accommodation. Responsibilities include registering guests, managing reservations, andproviding information on room rates, and amenities. If you have a knack for customer service and work experience in the hotel industry, we’d like to meet you. Ultimately, you will help create a pleasant and memorable stay for our guests.
Responsibilities
- Perform all check-in and check-out tasks
- Manage online and phone reservations
- Inform customers about payment methods and verify their credit card data
- Register guests collecting necessary information (like contact details and exact dates of their stay)
- Welcome guests upon their arrival and assign rooms
- Provide information about our hotel, available rooms, rates, and amenities
- Respond to clients’ complaints in a timely and professional manner
- Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully furnished to accommodate guests’ needs
- Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
- Upsell additional facilities and services, when appropriate
- Maintain updated records of bookings and payments
Skills
- Work experience as a Front Desk Agent, Receptionist or similar role
- Experience with hotel reservations software, like Choice Central but not required as training is included.
- Understanding of how travel planning websites operate, like Booking and TripAdvisor
- Customer service experience
- Excellent communication and organizational skills
- Previous hotel experience is a plus
Schedule:
- 8 hour shift
- Holidays
- Monday to Friday
- Overnight shift
- Weekend availability
Job Type: Full-time
Schedule:
- 8 hour shift
- Weekends as needed
Work setting:
Experience:
- Hotel experience: 1 year (Preferred)
Ability to Relocate:
- The Colony, TX 75056: Relocate before starting work (Required)
Work Location: In person