Position Summary
Prepare and process mortgage loan files from processing submission through funding, which involves preparing and obtaining loan documents such as credit documents, property items, etc., in order to complete loan files. The Processor will also maintain and update records and files for processing each loan, verifying for accuracy and completeness. This role requires bilingual proficiency (Spanish) and a passion for serving the Spanish-speaking community. The ideal candidate is dedicated to doing what it takes to get a deal done, including helping customers with non-traditional tasks such as bringing tax or loan documents to the branch for those who face technological challenges.
Essential Job Functions
· Audit file for structure and documents using the file required checklists and forms.
· Advise Loan Officers of loan status and any items that may be needed from them.
· Contact borrower for any items needed from them.
· Order (or delegate) any missing documents that are needed for underwriting, such as:
· - Payoff statements
· - Title commitment and attachments
· - Homeowners Insurance
· - Paystubs or other income documents
· - Verification of Employment, verbal or full written if needed
· - Verification of Deposit with one month bank statement or full two months statements
· - FHA case number, CAIVRS, LDP, GSA, VA case number and VA eligibility
· Submit Loan to Underwriting when enough information is in the file for a credit approval.
· Work with underwriting, the Loan Officers, and the borrower to obtain approval.
· Review underwriting approval for accuracy of rate, term, and program.
· Once approved, send a copy of the approval to the Loan Officers.
· Work with the Loan Officers to ensure the Good Faith Estimate is updated and accurate.
· Check Truth in Lending with revised GFE for Mortgage Disclosure Improvement Act compliance, and reissue if necessary.
· Work with the borrower and Loan Officers to collect conditions.
· Send conditions to Underwriting to obtain clear to close utilizing required checklists and forms.
· Set and request closing per investor guidelines.
· Keep all correspondence updated in a Conversation Log and Document Tracking screen.
· Provide high-level customer service, especially for borrowers needing extra assistance with documentation.
· Engage in community outreach, including delivering cookies/donuts to agent offices and closing gifts to customers.
· Support Loan Officers with light marketing duties such as filming videos and social media posting.
· Perform other duties as required and assigned.
Key Characteristics
· Excellent written and verbal communication skills.
· Attention to detail.
· Strong work ethic and compliance with all management requirements for loan flow.
· Excellent customer service skills with clients and applicants to ensure customer retention.
· Ability to learn quickly and effectively.
· Proficient organizational skills and ability to prioritize.
· Ability to work in a team, or individually with limited supervision.
· Must be able to delegate responsibilities to any assistant and review their work to confirm accuracy and completeness.
· Ability to communicate with their team the status of files on a daily basis and demonstrate strong organizational skills.
· Bilingual proficiency in Spanish.
Job Type: Full-time
Pay: $21.00 - $25.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
Experience:
- Fair Housing regulations: 1 year (Preferred)
- Customer service: 1 year (Preferred)
Ability to Commute:
- Grand Rapids, MI (Required)
Ability to Relocate:
- Grand Rapids, MI: Relocate before starting work (Required)
Work Location: In person