This is a temp position
ESSENTIAL RESPONSIBILITIES:
- Prepares and processes customer parcel shipment in NetSuite and UPS/Fed Ex systems
- Manages in-bound/out-bound shipping documents, bills of lading, etc
- Assists in the resolution of problems or disputes between carriers and customers
- Provides tracking or shipping information to customers on request
- Leads communication and corrective action to resolve shipping/receiving issues
- Minimizes extra expenses
- Maintains good relationships with internal and external customers
- Coordinates with operations team to ensure customer satisfaction
- Provide exceptional customer service
- Assist with the overall organization and cleanliness of the office area
REQUIRED QUALIFICATIONS AND SKILLS:
- High school diploma / G.E.D. or equivalent experience
- 2+ years’ experience in office setting
- Advanced computer, Excel and data analysis skills
- Knowledge of Fed Ex Ship Manager and UPS Worldship
- Forklift
COMPETENCIES:
- Excellent communication skills
- Organized and detailed-oriented
- Good time management skills
- Good judgement
- Highly organized
- Customer focus
- Decision making
- Problem solving/analysis
- Initiative
- Teamwork orientation
We are an Equal Opportunity Employer committed to providing a work environment that values and respects each Team Member. We are dedicated to providing a work environment free from any type of discrimination based upon race (including traits historically associated with race, including but not limited to, hair texture and protective hairstyles), color, religion, national origin, ancestry, sex, gender, sexual orientation, gender expression and identity, pregnancy, age, covered veteran and military status, marital status, disability, medical condition, genetic characteristics, political affiliation, or any other non-merit factor protected by law.
Job Type: Temporary
Pay: Up to $21.00 per hour
Schedule:
Experience:
- Microsoft Office: 2 years (Required)
- Forklift: 2 years (Required)
- FedEx Ship Manager: 2 years (Required)
- Warehouse: 2 years (Required)
Work Location: In person