Job Title: Senior Implementation Manager
Reports to: Director of Implementation
Intelligent Audit is a fast-growing freight audit & business analytics technology company helping our customers become smarter shippers - shipping to their customers faster, cheaper and with less delivery exceptions. We use big data to help our customers remove inefficiencies in their global transportation spend.
What You Will Do:
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Lead projects from requirements definition through deployment, identifying schedules, creating and maintaining scope documentation, budget estimations, and project implementation plans including risk mitigation based on customer feedback
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Ensure milestones are successfully met through oversight of project and coordination of the project team resources
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Work collaboratively with other departments impacting the implementation project & clearly communicate actions needed from all internal and external parties
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Create and adhere to customer project timelines
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Develop and maintains complex project plans which involve the tasks of multiple participants and stakeholders
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Drives accountability from project team members and serves as a contributor in project management process improvement initiatives
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Understands the business impacts of issues and how they relate to IT owned solutions
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Develop and maintain all project documentation
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Potential for travel to and work on-site in various client locations during key stages of implementation.
What You Will Bring:
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Demonstrated experience with a proven track record in successful implementation of technology solutions
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Demonstrated strong and effective verbal, written, and interpersonal communication skills
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Skills that enable you to stay organized and multi-task several projects with a go-getter attitude
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Experience delivering Freight Rate and Auditing software implementations
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Customer Focused attitude – creating commitment and trust, leading by example in building relationships with customer stakeholders
Desired Qualifications
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Bachelor’s Degree in Computer Science, Information Technology, Management Information Systems, Business or related field and a minimum of 5-7 years relevant experience
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Experience with Smartsheet, Confluence, Office Suite, Jira or ticket management
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Experience with release processes and SDLC
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PMP or equivalent professional project management certification