Job Title: Customer Care Representative
Company: visionglasgow
Location: Los Angeles, California
Job Type: Full-Time
Job Description: visionglasgow is seeking a dedicated and customer-focused Customer Care Representative to join our team in Los Angeles. As a Customer Care Representative, you will be the first point of contact for our customers, providing exceptional service and resolving inquiries efficiently. Your excellent communication skills and problem-solving abilities will ensure customer satisfaction and enhance our company's reputation.
Responsibilities:
- Answer incoming customer calls and respond to emails promptly and professionally.
- Provide accurate information about visionglasgow’s products, services, and policies.
- Resolve customer issues and complaints in a courteous and effective manner.
- Process orders, returns, and exchanges according to company policies.
- Maintain accurate records of customer interactions and transactions.
- Follow up with customers to ensure their issues are resolved satisfactorily.
- Collaborate with team members to improve customer service processes.
- Participate in training sessions and stay updated on product knowledge.
- Adhere to company policies and procedures to ensure a smooth workflow.
- Handle confidential customer information with discretion and professionalism.
Requirements:
- Previous experience in a customer service or call center role is preferred.
- Excellent verbal and written communication skills.
- Strong problem-solving abilities and conflict resolution skills.
- Ability to handle high call volumes and work efficiently in a fast-paced environment.
- Proficiency in using computer systems and customer service software.
- Strong organizational skills and attention to detail.
- Dependability and punctuality.
- Positive attitude and a willingness to learn.
What We Offer:
- Competitive hourly wage and benefits package.
- Comprehensive training and ongoing professional development.
- A supportive and collaborative work environment.
- Opportunities for career growth and advancement within the company.
- Employee recognition programs and incentives.
How to Apply: If you are passionate about providing excellent customer service and enjoy helping others, we would love to hear from you! Please submit your resume