Before we opened Strive Pharmacy we were unsatisfied with the current state of the pharmaceutical industry. Most of the current pharmaceuticals only offer a one size fits all approach and often come with unwanted and potentially dangerous side effects. We found that through compounding we can offer a much more personalized solution to medicine.
Through this we have been able to help patients get the results they are seeking for their personal needs. After years of working for corporate chains we took the risk and opened Strive Pharmacy. We are dedicated to providing a better experience for each customer and clinic that we work with. Come see the Strive difference.
We're flipping the script with personal medicine. We strive to interrupt an industry that has been closed to personalized care, accessibility, and nuance for too long. We strive to shift a reactive view of self-care and ignite a proactive baseline-shifting approach to health for all. 'The human element' is our crux and catalyst, driving all that we do, whether we're interacting with patients, providers, or practices. We're here to partner with those ready for a change. More than a compounding pharmacy, we're on a mission to positively disrupt healthcare as we know it. Strive is about more than medicine. Strive is about striving for the personal side of healthcare.
The Customer Experience Strategist is responsible for designing and implementing strategies to improve the overall customer experience across all touchpoints. This role involves analyzing customer feedback, identifying pain points, communicating research findings, and developing solutions to enhance customer satisfaction and loyalty. This candidate will have experience creating user experience designs and rationales, characters (personas), storyboards, sketches, sitemaps, taxonomies, user flows, wireframes, user stories and high-fidelity design specifications to gain feedback from internal teams and clients. The ideal candidate will have a deep understanding of customer behavior, excellent analytical skills, and the ability to work collaboratively with various departments to drive a customer-centric culture.
- Strategy Development: Develop and implement comprehensive customer experience strategies that align with the company's goals and objectives.
- Customer Journey Mapping: Create detailed customer journey maps to identify key touchpoints and areas for improvement.
- Data Analysis: Analyze customer feedback (may lead experience design workshops, user testing, user interviews), surveys, and data to identify trends, insights, and opportunities for enhancing the customer experience.
- Cross-Functional Collaboration: Work closely with operations, marketing, sales, product development, and customer support teams to ensure a seamless and consistent customer experience.
- Innovation: Propose and implement innovative solutions and technologies to enhance customer interactions and satisfaction.
- Performance Metrics: Establish and monitor key performance indicators (KPIs) to measure the effectiveness of customer experience initiatives.
- Customer Feedback Management: Develop and maintain systems for collecting, analyzing, and acting on customer feedback.
- Training and Development: Provide training and support to staff on best practices in customer experience and service excellence.
- Reporting: Prepare and present regular reports on customer experience metrics and project progress to senior management.
- Education: Bachelor's degree. Master's degree is a plus.
- Experience: Minimum of 3 years of experience in customer experience, customer service, or a related field. Experience in healthcare and/or pharmacy is preferred.
- Skills:
- Strong analytical and problem-solving skills.
- Excellent communication and interpersonal skills.
- Proficiency in customer experience management tools and software.
- Ability to work collaboratively with cross-functional teams.
- Creative thinking and innovation mindset.
- Strong project management skills.
- Knowledge of current trends and CX strategy principles and best practices.
Strive Pharmacy provides a comprehensive benefits package that encompasses various perks such as employer paid healthcare coverage available after 30 days of employment, the choice of an FSA/HSA, a voucher for new hire scrubs (if applicable), parental leave, a 401(k) plan with matching contributions, and the benefit of weekends and holidays off. FREE COMPOUNDED MEDS to employees and immediate family members.
At Strive, culture plays a fundamental role in shaping our workplace atmosphere. Beyond our exceptional benefits package, we foster a sense of community. Throughout the year, we arrange various holiday potlucks and festive celebrations. Strive is committed to promoting both personal and professional development, striving for our employees to excel and grow in every aspect of their lives, both within and outside of the workplace.
Strive Pharmacy is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristics as outlined by federal, state or local laws.
Disclaimer*** Please do not call the pharmacy location with questions about your application or interview. A talent acquisition partner will reach out to you.