Exciting opportunity for a customer service oriented, outgoing individual to work as our Front Desk Supervisor at our busy hotel located in the heart of San Diego’s Gaslamp Quarter.
The ideal candidate must multi-task effectively and be able to work in a fast-paced environment. Experience in our property management system SPI and timeshare environments is a plus, but not necessary. The qualified individual must have sound computer and communication skills and have great supervisory skills in order to motivate and assist the guest services agents. You also possess the following skills:
- Meets and exceeds guest and team member expectations by providing exceptional service and teamwork
- Provides value-added service to guests by doing whatever reasonable and possible to meet or exceed guest expectations
- Communicates effectively with guests, co-workers, and other department heads.
- Demonstrates teamwork by cooperating and assisting co-workers as needed
- Handles difficult situations, including guest complaints, effectively
- Performs other duties as required to perform exceptional guest service and teamwork
- Assists AGM with weekly schedule and employee requests
Provides quality service to our owners and guests by responding to their requests promptly.
- Reviews all incoming reservations
- Insures prompt and courteous check in and check out of guests
- Responds to guest requests for information about the hotel and community
- Assists in the training of Guest Service Representatives
- Training of staff using the guidelines and check lists.
- Maintain reservations, rates and updates our channel manager daily
- Demonstrates knowledge of hotel accommodations, guest services, and attractions
- Checks on room availability and house status
- Verifies sell-out and near sell-out nights with reservations
- Insures smooth transition through shift changes and relays all pertinent information to relieving staff members.
Performs all duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures to achieve the overall objectives of this position
- Attends work on time as scheduled
- Minimizes safety hazards by following all safety rules and procedures
- Insures credit card policies are adhered to by all Guest Service Representatives
- Maintains a favorable working relationship with all other company employees to foster and promote a cooperative and harmonious working climate
In addition to the above other duties may be assigned as needed in order to ensure the Guest Service standards
Qualifications:
At least 2 years of Hotel front desk supervisor experience needed.
Job Type: Full-time
Pay: From $22.50 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Holidays
- Morning shift
- Weekends as needed
Work setting:
Education:
- High school or equivalent (Required)
Experience:
- Hotel Experience: 2 years (Required)
- Front Desk Supervisor: 2 years (Required)
Work Location: In person