I. PRIMARY FUNCTION:
- Professionally handle incoming request from customers and ensure that issues are resolved both promptly and thoroughly. Maintains existing, and establishes new, relationships with the Company's customers and product representatives. Assigned to a specific territory, Customer Service Manager is responsible for ensuring professional product representation at each account within and across surgical specialties, securing Company and product approvals, and servicing customers and product representatives. Maintain all vendor contracts (distribution, supplier, building services, etc.). Assist in account receivable collection efforts.
II. DUTIES AND RESPONSIBILITIES:
- Process customer orders and answering customer inquiries.
- Manage accounts receivable collection efforts (sending monthly statements to accounts, keeping AR aging within established benchmarks, etc.)
- Setup new customer accounts
- Provide quality service and support in a variety of areas including, but not limited to: billing, placing orders, and system troubleshooting.
- Professionally handle incoming request from customers and ensure that issues are resolved both promptly and thoroughly. Troubleshoot customer issues over the phone.
- Establish a deep understanding of the Company's business and products.
- Maintain physical inventory of all product demo and approved product literature for distribution to field representatives and accounts upon request
- Communicate with product representatives to manage account and product approvals, disseminate information, and address needs.
- Maintain accurate records of all customer contacts, product inventory, and customer orders in the Company's CRM system.
- Achieve strategic customer objectives defined by company management.
- Achieve assigned approval and sales quota in designated accounts.
- Prepare reports for the Company's senior managers.
- General office assistance
- Manage distributor and representatives’ inventory.
Ill. SUPERVISORY/MANAGEMENT RESPONSIBILITIES (IF APPLICABLE):
NONE
IV. WORKING RELATIONSHIPS
- Interacts with project team members
- Interacts with external vendors (Hospital Purchasing and Accounts Receivable departments, Distributor owners/managers/reps, marketing material suppliers, etc)
- Interacts with R&D, Marketing, Operations and other employees within ABYRX
V. EDUCATION, EXPERIENCE AND OTHER REQUIREMENTS:
- High ethics, morals, and positive energy. Strong desire to win. Takes ownership of tasks; works with value creation in mind.
- High-energy self-starter and team player who has strong time management skills and ability to prioritize and complete tasks on time.
- Excellent communication and follow-up skills. Comfortable communicating on phone and presenting to customers.
- Ability to create, analyze, and use data to build value efficiently.
- Computer skills: Strong knowledge of Microsoft Excel, comfortable with Microsoft Word and PowerPoint.
- Four-year college degree from a leading accredited institution.
Job Type: Full-time
Benefits:
- Dental insurance
- Health insurance
- Paid time off
- Parental leave
- Vision insurance
Shift:
Weekly day range:
Work setting:
Ability to Commute:
- Stamford, CT 06902 (Preferred)
Ability to Relocate:
- Stamford, CT 06902: Relocate before starting work (Required)
Work Location: In person