HumanTouch is seeking a System Analyst (Junior Role) in Rockville, MD
You must be resourceful and creative in problem solving, be able to juggle competing tasks simultaneously, and work independently while collaborating with a team. You must be flexible and adaptable to a wide range of tasks and technologies, demonstrating both a depth and breadth of technical skills and knowledge. You must have past day-to-day practical and professional operational experience with the skill sets required. This role is a great opportunity for a motivated self-starter who is detail oriented and thrives in a hyper-growth environment where priorities shift quickly.
Responsibilities Include:
· Daily, Weekly and Monthly basic health checks of system, servers in a domain network and LAN
· Managing and tracking the lifecycle of user accounts
· Processing of records management requests and managing records management lifecycle
· Providing user assistance and education regarding use of applications and tools within the system
· Responding, resolving, and tracking help desk calls and emails
· Regular and routine patching of software components and servers in a domain network
· Troubleshooting as well as regular maintenance of desktop devices and peripherals deployed to users and public kiosks
· Routine maintenance tasks on servers and software components in a domain network
· Managing internal inventories and metrics tracking related to assigned tasks and providing reports as required
· Tracking of orders as well as asset management
· Updating of various contact groups to ensure proper communication with key points of contact
· Managing of system bulletins and other routine communications
· Drafting of routine procedures and submittal of change requests for system
· Drafting and revising of standard operating procedures related to user support and device management
· Occasional work after-hours, weekends and floating shift coverage
· Secondary Emergency and Failover Support
· Secondary support during after-hours and weekend maintenance windows
· Other tasks as assigned relating to Tier 1 –2 help desk support/resolution, system and database administration, FISMA related tasks, records management, user account lifecycle, user support, user device/peripheral management & maintenance, routine change requests, and routine operations & maintenance tasks.
Day-to-Day Technical Work to include:
· Windows Server & Active Directory Administration in a Domain Network
· Virtual Machine Administration based on VMware technologies
· Backup Tape Library Management
· Endpoint Protection and Management Administration
· Administration of Desktop Devices and Peripherals
· Basic DISA STIGs Remediation
· Aptitude for learning new technologies and skills
Mandatory Requirements:
· Eligible to work in the United States
· Ability to gain IT-1 Public Trust
· Successfully pass a drug test
· Must have resided in the United States for the last 7 years or more, and during this period has not lived overseas for 1 year or more
· A minimum of five years of related professional IT experience to include advanced desktop troubleshooting and familiarity with active directory
Required Skills and Experience
· Past, professional, and direct hands-on (as well as day-to-day) operational experience to successfully accomplish the responsibilities of this position.
To all candidates: your personal information and online safety are top of mind for us. At (HT/CORAS/EX1), recruiters only direct candidates to apply through our official career pages. Recruiters will never request payments or ask for financial account information or sensitive information like social security numbers. If you are unsure if a message is legitimate, please email or "
Job Type: Full-time
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Referral program
- Retirement plan
- Vision insurance
Experience level:
Schedule:
- 8 hour shift
- Monday to Friday
Experience:
Security clearance:
Ability to Commute:
- Rockville, MD 20852 (Required)
Ability to Relocate:
- Rockville, MD 20852: Relocate before starting work (Required)
Work Location: In person