Job Description:
Position Summary:
The Game Technician is responsible for the day to day operations and maintenance of all game room units in a Gattitown facility. This position also ensures that all midway equipment meets safety standards and is in proper operating condition.
Essential Functions:
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Operation and maintenance of Redemption based game units.
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Operation and maintenance of Video based games units.
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Operation and maintenance of Attraction based game units.
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Other game units as determined by store.
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Game unit integration with redemption and gaming cashless systems (if installed).
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Cooperative efforts with Midway/Redemption Manager for plush stock levels.
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Preventative maintenance of game room units (internal cleaning and monitoring).
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Troubleshooting game room units that are not operational and/or require manufacture parts and upgrades.
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Daily safety checks of game room units (with a focus on attraction based units).
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Game room attendant safety training where necessary.
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Vendor relationship management with game manufacturer’s and parts suppliers.
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Partners with management staff to understand the impact of game performance on the business.
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Management of game rotation’s on a quarterly basis.
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Innovation in identifying additional avenues of revenue or increasing revenue with game room layout(s), redemption plush opportunities as well as any other item that would increase the value of a guests experience in the Midway.
Experience and Skills:
Education, Experience and Skills Required:
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High School or GED. College degree a plus.
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Previous game room experience is a plus.
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A minimum of 3 years electrical maintenance experience.
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A minimum of 2 years mechanical maintenance experience.
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A minimum of 3 years computer maintenance experience.
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A minimum of 2 years network maintenance experience.
- An outgoing personality with the ability to exercise patience and gratitude with multiple generations.
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A drive and passion for the best customer game room experience as demonstrated through customer interaction and game room mechanics.
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Ability to communicate well, both orally and in writing.
Internal/External Interactions:
Interacts with the restaurant General Manager, management staff, all employees at the restaurant level as well as guests, vendors and corporate staff.
Leadership Responsibility:
This position has no direct leadership responsibility, however, may be responsible for directing hourly midway employees.
Physical Requirements:
The work area includes approximately 2000 to 8000 square foot of midway operations. It is a hands-on, non-smoking environment involving constant interaction with customers, employees, and management. The ability to effectively communicate, identify midway issues, lift/maneuver boxes weighing up to 50 pounds, utilize a dolly to physically move games weighing up to 1000+ pounds and stand/walk on hard surfaces for 10-12 hours per day is required.
Physical activity required:
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Climbing
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Balancing
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Stooping
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Crawling
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Kneeling
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Crouching
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Reaching
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Standing
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Walking
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Pushing
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Lifting
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Fingering
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Grasping
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Talking
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Hearing
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Repetitive Motions
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Driving
From: Mr. Gatti's Pizza