Job Overview:
We are seeking a professional and customer-oriented Front Desk Agent to join our team. The ideal candidate will have a passion for hospitality and providing exceptional guest services. If you have experience in front desk operations and enjoy working in a dynamic environment, we want to hear from you.
Duties:
- Greet guests in a friendly and welcoming manner
- Check guests in and out efficiently
- Answer phone calls and direct inquiries to the appropriate department
- Assist guests with requests and provide information about the hotel facilities and services
- Handle guest feedback and resolve any issues or complaints promptly
- Maintain a clean and organized front desk area
- Process payments and ensure accurate billing
Experience:
- Previous experience in front desk operations or guest services preferred
- Knowledge of phone systems and basic office equipment
- OPERA experience a plus!
- Strong communication and interpersonal skills
- Ability to multitask in a fast-paced environment
- Bilingual skills are a plus
- Familiarity with hospitality management software is advantageous
- Understanding of hotel management practices
- Excellent phone etiquette and customer service skills
Join our team and enjoy the benefits of working in a vibrant hospitality environment where your skills are valued. Apply now to be part of our dedicated team of professionals committed to delivering exceptional guest experiences.
Job Type: Full-time
Pay: $19.00 - $21.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Flexible schedule
- Food provided
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Referral program
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Every weekend
- Holidays
- Morning shift
Work setting:
Experience:
- Hotel experience: 1 year (Preferred)
Ability to Commute:
- Denver, CO 80207 (Required)
Ability to Relocate:
- Denver, CO 80207: Relocate before starting work (Required)
Work Location: In person