Working Location: Little Creek/Norfolk Naval Shipyard
The Quality Control Manager is responsible for the overall implementation, direction, and coordination of the quality assurance program and quality control activities of their assigned contracts. Ensuring the inspection and verification of completed contracted work that meets the contractual requirements and established standards through personal performance or direction of subordinates. Preparation and completion of assigned reporting duties by internal and contractual requirements as well as administration of the inspection and reporting database that will be used on the contract site.
- Coordination between project management and quality personnel to implement and direct the quality assurance program to ensure that quality control is integrated through training, documentation, reports, and inspection.
- Implements and coordinates all inspection procedures, checklists, and schedules, and works with the Quality Development Director to revise and improve as needed. Directs inspection and testing staff to ensure continuous process improvement and the highest quality standards of services.
- Responsible for the CMMS that is used to document inspection results, work orders, and reporting of inspection/work order data. In addition training of quality and operational personnel on the correct use of the CMMS. Reporting of issues with the CMMS promptly to ensure consistent accurate availability for the quality assurance and quality control process.
- Preparation of contract-required deliverables, primarily the Quality Control Plan and other documents as may be assigned such as sustainability documents, QC reports, and inspection data.
- Analyzes inspection results for trends, unusual situations, safety considerations, and team/staff adherence to quality standards and objectives. Communicates inspection results with the Project Manager, Quality Development Director, and Director of Contract Operations. Releases inspection reports in accordance with the contract and Didlake operating procedures.
- Participates in sustainable and green initiatives on-site to meet contractual requirements and the standards to maintain CIMs/CIMs-GB certification.
- Plan, promotes, organize and conduct training activities related to product and equipment use, quality standards, and the quality assurance program.
- Responsible for review and knowledge of relevant Standard Operating Procedures (SOP) at assigned sites, participation in SOP implementation, training, and draft revision.
- Responsible for the scheduling of quality control inspection of assigned Subcontractors, documentation of inspections (CMMS), and reporting of results to the appropriate personnel (such as the Project Manager, Director of Quality Development, and to the Subcontract to assist in the monitoring of performance).
- Maintain and develop good customer relationships to assist in fostering the team environment between the customer and Didlake. If required provide inspection data and/or reports to the customer to meet contract requirements or general requests.
- Supervision and responsibility for assigned quality control direct reports.
- Interviews potential quality control direct reports and makes recommendations for hiring.
- Provides leadership to staff by fostering teamwork while balancing team and individual responsibilities; gives feedback to nurture a positive team spirit and quality performance; and models dependability, hard work, strong business ethics, and professional personal appearance.
- May serve at times as a liaison between safety, sustainability, and training with the contract site's personnel.
- Assigned quality control duties will help to ensure the safety of employees through observation and if necessary reporting of unsafe behaviors to the assigned supervisor or site safety officer.
- Responsible for appropriate conduct and demeanor as dictated by Didlake Policy.
- Completes and maintains all Didlake required training.
Didlake, Inc. is a non-profit rehabilitation services organization. At Didlake, creating opportunities that enrich the lives of people with disabilities is our mission. Since 1965, Didlake has served thousands of people with significant disabilities by providing training, job placement, employment opportunities and day support services. We provide rewarding and purposeful work.
Requirements:
Education:
- Associates Degree or High School Diploma/Equivalent plus 2 years relevant work experience.
- Minimum three (3) years relevant work experience in custodial services in a supervisory capacity or in quality control/assurance.
Skills and Abilities:
- United States citizen and/or equivalent.
- Possess the ability to pass a security clearance background check
- Must possess strong communication skills including the ability to read and interpret documents (such as SOPs, Contracts, Reports), write routine reports and correspondence, basic familiarity with Computers and Office Software (such as Microsoft Office and web-based information), and present information to groups of employees.
- Ability to interact, train and resolve personnel issues with staff with assorted disabilities.
- Familiarity with reading, training, and drafting Standard Operating Procedures.