Operations Coordinator
Would your friends call you organized, outgoing, resourceful, and have the ability to talk to anyone? We have an immediate opening for you! You'd work closely with our three departments (Sales & Marketing, Operations, Finance & Admin) with the ultimate goal of enhancing our customers experience while meeting & exceeding our Company Objectives.
What You Do (Big Picture):
We operate across the state of Florida and YOU keep businesses operating at full speed. You are the HERO of Food Service Operations. We keep the following segments operational on a daily basis:
- Healthcare and Medical
- Convenience Stores and Supermarkets
- Schools, Colleges and Universities
- Restaurants and Bars
- Hotels and Resorts
- United States Military
Big Picture KPI's:
- Fully Utilize our Service Team
- Maximize our Margin
- Drive Retention through Outstanding Service
Main Responsibilities (Detailed Work Scope):
- Work hand-in-hand with our Service Manager to determine market priorities and to optimize our daily / weekly schedule.
- Build and solidify customer relationships to increase customer satisfaction and retention.
- Handle incoming inquiries from customers by phone & email.
- Create customer accounts and work orders through our CRM.
- Submit basic quotes and proposals to customers.
- Order supplies and parts through online portals to reduce client downtime.
- Maintain up-to-date client account information.
- Reconcile completed work orders.
- Expedite the completion of work orders on behalf of our clients.
- End Goal: Reduce our clients overall equipment downtime.
You'd Work Directly With Our Clients (Previous Experience a Plus!):
- Food Equipment Manufacturers
- Food Equipment Reps
- Food Equipment Dealers
- Restaurant Facility Managers
- Restaurant General Managers
- Restaurant Executive Chefs
- Corporate Facility Managers
- Corporate Operations Team
Basic Qualifications:
- Strong desire and passion to help people.
- Ability to take initiative and prioritize with a strong sense of urgency.
- Excellent interpersonal, verbal and written communication skills.
- Ability to build relationships with internal and external contacts.
- Outstanding organizational and time management skills.
- Tech / Computer Savvy: Ability to quickly navigate computer programs.
- CRM Experience using Salesforce, HubSpot, Service Titan, Field Edge or similar.
- Previous Food Service Experience a Plus.
Perks:
- We believe our best perk is amazing people. Check us out on Facebook and LinkedIn to see us in action.
- Complete Benefit Package - Medical, Dental, Vision, Life Insurance, 401-K with 4% Company Match.
- Family Friendly Atmosphere - We all have kids, so we completely get it. That's why we offer flexible scheduling and PTO to ensure you never miss their appointments or any special moments in their life.
- Job Growth - Join a team that is in GROWTH mode. Even through COVID, our company has grown steadily every year since its inception nearly 15 years ago and our growth rate has never been higher. We promote from within and most people have leadership roles after 2+ years.
- Unique Perks - Our team takes care of your home HVAC, from repairs to replacements. For those who enjoy entertaining, we'll supply you with a piece of refrigeration equipment - such as a keg cooler, wine cooler, ice machine or margarita machine.
About Coastline Cooling:
Coastline Cooling is the trusted service leader in Commercial Refrigeration & Food Equipment Service in the State of Florida. Hospitals, Restaurants, Hotels, Schools and others rely on Coastline Cooling to provide preventative maintenance, service, and repair of commercial refrigeration, hvac and appliances.
Quality service. That’s what we stand for. A CFESA Tier III Voting Member, we are Factory Authorized by over 50+ manufacturers and their preferred choice for factory installations and warranty service in the state of Florida. As part of the Coastline Cooling team, you will help us partner with our customers to improve their operating efficiency and ensure that they meet the highest food safety and quality standards. From Vaccine Coolers to Walk-In Freezers to Ice Machines. You will help keep Florida businesses operating at full speed.
Check out our team on our Website (About Us), LinkedIn and Facebook. If we look like a fit, we want to hear from you!
Job Type: Full-time
Pay: $50,000.00 - $60,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Employee discount
- Flexible schedule
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Tuition reimbursement
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
Work setting:
Application Question(s):
- What makes you a perfect fit for Coastline Cooling?
- Do you have CRM Experience with software such as Salesforce, Field Edge, Service Titan, Davisware or similar?
Ability to Relocate:
- Orlando, FL 32819: Relocate before starting work (Required)
Work Location: In person