Job Overview:
We are seeking a Customer Service Representative to join our team. The ideal candidate will have excellent communication skills and a passion for assisting customers.
Responsibilities:
- Handle incoming customer inquiries via phone, email, and chat
- Provide information about products and services
- Process orders, returns, and exchanges
- Resolve customer complaints in a professional manner
- Perform data entry tasks accurately and efficiently
- Utilize phone etiquette to ensure positive customer interactions
- Analyze customer needs to recommend the best products or services
- Conduct outbound calling for sales and follow-up purposes
- Upsell products or services to increase revenue
Experience:
- Previous experience in customer service is preferred
- Proficiency in communication, especially Spanish, is a plus
- Ability to handle multilingual customer interactions is beneficial
- Experience with outbound calling and upselling techniques is an advantage
Join our team and enjoy competitive pay, opportunities for career growth, and a supportive work environment. If you are a customer-focused individual with strong communication skills, we encourage you to apply for this exciting opportunity as a Customer Service Representative.
Job Type: Full-time
Pay: $43,000.00 - $57,000.00 per year
Experience level:
- 1 year
- No experience needed
- Under 1 year
Shift:
Weekly day range:
Work setting:
Ability to Commute:
- Bronx, NY 10455 (Preferred)
Work Location: In person