Head of Installation Operations
Join Zero as the Head of Installation and lead the transformation of home energy upgrades. We are a dynamic, fast growing tech startup seeking a passionate and experienced leader to oversee all install operations, driving efficiency and innovation to make homes healthier and more sustainable.
Who We Are
At Zero, we are on a mission to electrify the world’s homes for healthy and sustainable living, and we believe everyone has the right to a healthy home. Zero’s technology platform and mobile app facilitates quoting and installations for heat pumps, solar panels, and electrical upgrades, providing homeowners with a single point of contact throughout their projects. By streamlining today’s time-intensive and often frustrating purchasing process, we aim to make home energy upgrades simple and accessible.
Born from experience in general contracting and designing remote-sensing satellites at NASA, Zero is creating a toolkit to digitally assess homes and automate the design of all-electric home energy upgrades. Our goal is to deliver a delightful, no-pressure experience for homeowners to plan, purchase, and schedule installations with certified local contractors.
Zero is based in Denver, CO, venture-backed, and partnered with the National Renewable Energy Lab (NREL). Learn more at .
Who You Are
You are a dynamic leader with a strong background managing teams in residential construction, commercial construction, high-tech facilities (e.g. data centers), or similar industries that translate to installing home energy systems like HVAC and heat pump water heaters. You are passionate about climate change and have a proven track record in managing end-to-end construction projects. You excel in both strategic planning and day-to-day operations, capable of driving growth and ensuring the highest standards of quality and efficiency. You are a strong communicator and team player, with significant experience building and leading high-performing teams while maintaining excellent relationships with contractors and stakeholders.
What You’ll Do
As the Head of Installation Operations, you will:
- Oversee Construction Operations: Oversee the installation of home energy upgrade projects, ensuring high standards of quality and customer satisfaction.
- Lead and Develop the Team: Lead the team of Operations Managers, providing guidance, support, and professional development opportunities to deliver excellence to customers.
- Strategic Planning and Execution: Continuously develop and implement strategies to optimize the efficiency and effectiveness of our construction processes (e.g. implementing a robust Q/A process).
- Manage Contractor Relationships: Establish and maintain strong relationships with our network of Trade Partners, negotiating contracts, and ensuring timely and high-quality project execution.
- Ensure Compliance: Stay up-to-date with relevant local laws, licensing requirements, building codes, and incentive program requirements, ensuring all projects comply with these standards.
- Customer Engagement: Serve as a key point of contact for homeowners, addressing their concerns, providing guidance, and ensuring a seamless and positive experience throughout their project journey.
- Implement Management and Reporting Software: Establish a software solution for managing the entire installation process (e.g. via a CRM) and measuring key performance indicators like throughput and job costing.
Requirements
- 7+ years in a senior operational role in residential construction or similar. Previous titles may include General Manager, Head of Operations, Head of Installations, Installation Director, or similar.
- Demonstrated ability to lead and manage a dynamic team, fostering a collaborative and high-performance culture.
- Strong project management skills, with experience in planning, coordinating, and executing complex construction projects.
- Deep understanding of residential building systems, energy efficiency upgrades, an/or renewable energy technologies.
- Excellent verbal and written communication skills, with the ability to engage effectively with customers, contractors, and team members.
- Proactive and resourceful problem solving skills, with a strong ability to troubleshoot and resolve issues as they arise.
- Tech-savvy, comfortable using CRM and project management software (e.g., HubSpot), and open to learning new technologies.
Nice to Have
- Significant experience with HVAC, electrical, plumbing, and home energy systems.
- B2B sales experience, including selling to utilities or selling B2B outside of utilities (software sales a plus), and/or previously managed and/or built a B2B sales team.
- Licensed in plumbing, electrical, or HVAC, or the ability to obtain relevant certifications quickly.
- Ability to speak additional languages is a plus.
Compensation and Benefits
The expected compensation range for this role is $130,000 to $160,000, plus meaningful equity.
- Meaningful equity
- Healthcare
- Workstation Stipend
- Hybrid work from home
- Unlimited PTO + Unlimited Sick Days
- Relocation as needed
How to Apply: https://share.hsforms.com/1bZVCBuz0RYiuLnWxFEdUagehkfn
We can’t wait to hear from you!
Job Type: Full-time
Pay: $130,000.00 - $160,000.00 per year
Benefits:
- Health insurance
- Paid time off
- Relocation assistance
Schedule:
Ability to Relocate:
- Denver, CO 80205: Relocate with an employer provided relocation package (Required)
Work Location: Hybrid remote in Denver, CO 80205