Customer Service Representative
Super Bright LEDs is a leading provider of innovative LED lighting solutions, dedicated to delivering high-quality products and exceptional customer service. We are currently seeking a Customer Service Representative to join our team and assist customers with inquiries and orders. As a Customer Service Representative, you will play a crucial role in ensuring customer satisfaction by promptly addressing inquiries and providing solutions to customer problems. You will assist customers via email, phone, and chat channels, listening attentively to their queries and providing accurate and timely assistance. This role involves placing phone orders, preparing Return Merchandise Authorizations (RMAs), and coordinating internally to resolve customer matters efficiently.
Responsibilities:
- Assist customers with inquiries via email, phone, and chat.
- Listen to customer queries patiently and solve problems promptly.
- Respond to customers’ problems promptly and effectively.
- Place phone orders for customers as needed.
- Assist in preparing Return Merchandise Authorizations (RMAs) for product returns.
- Coordinate internally to find solutions and resolve customer matters efficiently.
Qualifications:
- High school diploma.
- Knowledge of customer service ethics, principles, and procedures.
- Proficiency in administrative and documentation procedures.
- Computer proficient with the ability to navigate software and systems.
- Excellent written and verbal communication skills.
- Good listening skills with the ability to understand customer needs.
- Attention to detail to ensure accuracy in order processing and documentation.
Benefits:
- Medical, Dental, Vision, Life/AD&D, STD, LTD, and Supplemental Life/AD&D
- Paid Time Off, Holidays, Jury Duty, and Bereavement
- Annual raise and bonus
- 401(k) retirement plan with 6% company match
- Casual work environment
- Monday through Friday, no weekends
Job Type: Full-time
Pay: $18.00 - $19.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- On-the-job training
- Paid time off
- Referral program
- Vision insurance
Experience level:
Shift:
Weekly day range:
- Monday to Friday
- No weekends
Work setting:
- Call center
- In-person
- Office
Application Question(s):
- What is your desired pay rate or range?
- Are you able to work a M-F schedule from 8:00am-4:30pm weekly?
Experience:
- Customer service: 2 years (Required)
- on call troubleshooting: 2 years (Required)
Ability to Commute:
- Earth City, MO 63045 (Required)
Work Location: In person