Summary:
The Loss Draft Manager oversees the Insurance Loss Draft Claim process for several different lending institutions. This position includes the ability to make decisions, delegate work, problem analysis, and promptness to ensure the client’s needs are met on a timely basis.
Essential Duties and Functions: include the following. Other duties may be assigned.
- Oversee the Loss Draft Team
- Handle Escalated calls
- Manage, coach and mentor staff
- Initiate process improvements and report those to upper level management
- Knowledge of Client’s Requirements and Expectations
- Reporting of Production Standards
- Managing workflow and adjusting for priorities
- Ensure Service Level Agreements are met
- Attendance/Quality/Production must meet or exceed PFI standards
- Purchases and maintains office supplies.
- Pursues a course of personal, professional development
Competencies:
- Planning/organizing—the individual prioritizes and plans work activities and uses time efficiently.
- Interpersonal skills—the individual maintains confidentiality, remains open to others' ideas and exhibits willingness to try new things.
- Oral communication—the individual speaks clearly and persuasively in positive or negative situations and demonstrates group presentation skills.
- Written communication—the individual edits work for spelling and grammar, presents numerical data effectively and is able to read and interpret written information.
- Problem solving—the individual identifies and resolves problems in a timely manner, gathers and analyzes information skillfully and maintains confidentiality.
- Quality control—the individual demonstrates accuracy and thoroughness and monitors own work to ensure quality.
- Adaptability—the individual adapts to changes in the work environment, manages competing demands and is able to deal with frequent change, delays or unexpected events.
- Safety and security—the individual observes safety and security procedures and uses equipment and materials properly.
Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.
Required:
- Bachelor’s degree or equivalent work experience
- Computer knowledge
- Loss Draft or Claim experience
- Managerial experience required
- Proven Leadership skills
- Strong analytical skills
- Proven Customer Service and Communication skills required
- Personal & Casualty Insurance/Mortgage experience, preferred
Preferred
- Bachelor’s degree in a business or financial related discipline
- Notary
Physical Requirements Necessary on a Regular Basis:
- Repetitive motion. Manual dexterity, arm and upper body range of motion sufficient for use of a keyboard, mouse and telephone 7-8 hours per day.
- Speech and hearing sufficient for in-person and telephone communication 7-8 hours per day.
- Vision sufficient for use of a computer monitor.
- Sedentary position. Ability to sit at a desk 7-8 hours per day.
- Worker not substantially exposed to adverse environmental conditions
This job description is not meant to be an all-inclusive statement of the duties of the position listed above. Other appropriate duties may be required from time to time.
EEO Statement:
Proctor Loan Protector is an Equal Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, ethnicity, religion, sex, national origin, gender identification or sexual orientation, disability, protected veteran status, or any other classification protected under law.
Job Type: Full-time
Pay: Up to $60,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- Day shift
- Monday to Friday
Ability to Relocate:
- Daytona Beach, FL 32114: Relocate before starting work (Required)
Work Location: Hybrid remote in Daytona Beach, FL 32114