Southeast Industrial Equipment, Inc., one of the nation's largest Toyota™ forklift dealers, is seeking an experienced Dispatcher to assist our customers with their service needs for all types of forklifts and related material handling equipment.
SIE Dispatch Associates have the responsibility to provide the best possible customer service, in person and over the phone, addressing customers’ needs, opening work orders, dispatching technicians to service calls, and following up on the status of service calls through job completion.
Responsibilities and Duties
- Answering telephones
- Dispatching technicians for service calls
- Scheduling technicians daily
- Responding to service calls from external and internal customers
- Obtaining necessary PO’s from external customers
- Management of Work in Process
- Reporting
Qualifications and Skills
The ideal candidate will have 1-3 years related experience with training in the following skills:
- Administration: organized, detail-oriented, a good record keeper, good with numbers, multi-tasking
- Computers/Technology: Microsoft Office, Internet Explorer, Billing Software, iPad
- Communication/Interaction with customers, vendors, and co-workers
Job Type: Full-time
Pay: $19.50 per hour
Expected hours: No less than 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Referral program
- Vision insurance
Schedule:
- Day shift
- Monday to Friday
Work Location: In person