Breathe Life Healing Centers believes that an individual facing addiction shouldn’t have to face it alone. If you or your loved ones are brave enough to confront an addiction, then they deserve our help, regardless of their economic situation.
Drug, alcohol and other addictions can leave you feeling alone and misunderstood. Recovery needn’t be that way. When you or your loved ones are ready to face an addiction, our team of highly trained professionals are ready to help them, every step of the way.
Breathe Life Healing Centers takes a unique two-pronged approach and specializes in treating a wide variety of addictions, underlying psychological issues and trauma. We offer community-focused addiction recovery programs, integrating personal recovery, spiritual discovery and world-class clinical care. Breathe is more than a rehab; we are a Life Healing Center. We bravely utilize innovative, proven approaches to incorporate the newest treatment techniques, which make a notable difference in the lives of our clients and their families.
The Admissions Counselor handles incoming telephone calls, vetting appropriately to qualify the caller and ultimately convert the call to an admission. The ideal candidate will be someone who has experience in metric driven sales settings and a passion to help others and is highly motivated.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Answers all intake calls and online inquiries immediately as calls and inquiries come into intake department.
- Returns all voicemail call backs or inquire responses within 5 hours of receipt.
- Verifies and interprets client insurance benefits
- Performs complete admissions assessments for all potential admitting clients.
- Verifies each client meets all clinical & financial criteria for admission
- Coordinate and collect payment for insurance copay/deductible and/or self-pay pay for client treatment care.
- Coordinates mailing & information to potential clients and other parties.
- Assists outreach efforts as designed/requested by leadership.
- Utilizes supervisory feedback and evaluations to improve performance.
- Participates in after hours on-call rotations.
- Coordinates client admissions process with operations and clinical team.
- Documents all inquiries and admissions activities to assist with monthly marketing report.
- Develops and maintains professional relationships with referents such as EAPs, doctors, clinicians, facilities and families.
- Notifies Admissions Director of professional referral sources.
- Communicates assessment info to treatment team & medical director.
- Completes all required notes and documentation daily or within the specified timeframe.
- Other duties as assigned by supervisor, Executive Team, CEO
REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES:
- Working knowledge of medical insurance as it pertains to treatment.
- Must be able to work flexible hours including nights and weekends.
- Must be willing to accept on-call responsibilities.
- Must have effective communication skills, highly developed written and verbal skills, and strong intervention skills.
- Ability to adapt to diverse client groups.
- Ability to react calmly and effectively in emergency situations.
- Ability to effectively utilize computers, various software programs and technologies.
- Ability to multi-task and work within a fast-paced environment.
- Must have good problem-solving skills
- Must be customer service oriented
- Must be able to read and comprehend professional manuals.
- Must be able to write legible, concise notes.
- Must have a working knowledge of 12-step support groups and principles.
- Must be able to adhere to safety policies and procedures.
- Must be able to use good judgment and maintain confidentiality of information.
- Ability to demonstrate tact, resourcefulness, patience, and dedication.
- Must be able to accept direction and adhere to policies and procedures.
- Ability to work well within a clinical team setting.
QUALIFICATIONS: High School diploma or GED required. Associate’s or Bachelor’s degree preferred. Must have a minimum of three-year work experience in Intake/Admissions – five-years preferred. Must have three-year experience in Substance Use, Eating Disorder or Mental Health sector. Experience with call tracking software and KIPU/EMR software a plus. Must have a RADT within first week of employment, CADC-I or Counseling Education in progress preferred.
- The job location is in West Hollywood.
- Work Remotely: No
Job Type: Full-time
Pay: $65,000.00 - $70,000.00 per year
Benefits:
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Retirement plan
- Vision insurance
Schedule:
- 8 hour shift
- Weekends as needed
People with a criminal record are encouraged to apply
Work Location: In person