Front Desk Clerk
PART TIME
In this role you will -
Welcome guests in a friendly, prompt and professional manner recognizing IHG Rewards Club members and also returning guests. In addition, you are expected to:
- Manage online, phone and in-person room reservations
- Welcome guests, check them in, distribute room keys and explain the hotel’s amenities
- Answer phones in a prompt and courteous manner
- Take payment from customers while accurately processing all cash and credit card transactions using established procedures
- Respond to guests’ issues and complaints in a friendly, timely manner
- Explain local amenities and attractions to guests
- Work with other staff members to ensure that all guest rooms meet hotel standards and accommodate any special client needs
- Assist customers with the planning of special events such as weddings and business conferences by directing their inquiries to the sales department.
- Follow established hotel safety protocols and procedures at all times.
- Perform other duties assigned including room tours, special guest requests, etc.
Job Requirements:
- Frequently standing up behind the desk and front office systems
- Carrying or lifting items weighing up to 50 pounds/23 kilograms
- Handling objects, products and computer equipment
- Basic computer skills to operate various property management and reservation systems, etc.
- Being passionate about people and service
- Strong communication skills when interacting with guests and employees
- Reading and writing abilities for logging: requests, complaints, issues, information updates, etc.
- Problem solving, reasoning, and motivation
Work Remotely
Job Type: Full-time
Pay: $17.50 - $19.50 per hour
Benefits:
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Holidays
- Monday to Friday
- Night shift
- Weekends as needed
Work setting:
Education:
- High school or equivalent (Preferred)
Experience:
- Hotel experience: 1 year (Preferred)
- Front desk: 1 year (Preferred)
- Night audit: 1 year (Preferred)
Work Location: In person