The Hospital Manager under the guidance of the Director of Veterinary Operations and the Director of Veterinary Medicine performs a wide range of administrative activities related to the hospital providing quality patient care and excellent client service. The Hospital Manager will collaborate with multiple teams to support effective business operations including facility maintenance, management of finances, and promotion of services. Additionally, the Hospital Manager will embody organizational values by championing Remedy’s culture and fostering a strong team dynamic and relationships.
Duties and Responsibilities:
Administration and Business Support
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Personnel management with Human Resources, including interviewing employee prospects, training, scheduling, disciplining, and staff development
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Ensure that employees follow organizational personnel policies
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Perform periodic and annual performance evaluations per AHS policies
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Organize and conduct staff meetings and follow up with the communication of pertinent information to staff and leadership
Financial Support
- Authorized to submit check requests up to $250
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Perform transaction corrections, audits for accuracy, and refunds
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Responsible for cash control in the hospital; oversee petty cash
- Review accounts receivable to confirm proper and timely process
- Monitor purchasing/expenditures to ensure operations remain within budget
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Handle hospital funds in accordance with established verbal and written guidelines
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Make weekly bank deposits
Facilities Support
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Oversee the maintenance and housekeeping of the hospital to ensure orderliness and cleanliness both inside and outside of the facility at all times.
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Ensure that AHS safety procedures are implemented and followed at all times
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Routinely inspect hospital and report all potential hazards or concerns to ensure the hospital is in compliance with OSHA and AHS safety standards
Hospital Client and Patient Support
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Ensure clients and patients are provided with excellent service by objectively assessing operations or discerning information received by clients and staff
- Modify and update systems or processes wherever needed to better serve clients, patients, employees, and the organization
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Responsible for review and response of non-medical client complaints
- Audit and submit Rabies Report monthly
- Submit veterinary prescription food requests via PantrySOFT
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Submit corrections to HomeAgain Pet for any microchip error report issues
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Manage Paws Between Homes inventory and requests for medication stock
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Minimum three years of experience in a management role with financial responsibilities; training and client relations experience preferred
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Bachelor’s degree in related studies preferred
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Demonstrated leadership and motivational qualities with the ability to work cooperatively with others
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Must be able to deal with elevated levels of stress in an environment of changing priorities to handle multiple tasks appropriately
- Ability to make decisions, delegate responsibilities, and achieve results while maintaining a healthy team dynamic
- Respect for and willingness to work with a diverse range of clients and their pets
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Excellent interpersonal skills