Demonstrate a strong ability to lead, develop, and inspire others to achieve success
Manages field resources within the designated market
Ensure that all Teammates have the required training for their position
Complete weekly safety meetings
Coordinate with call center to develop, maintain, and adjust markets and starting points for technicians as business needs change
Manage the fleet of vehicles in assigned market. Communicate maintenance needs, registrations, tolls, tracking of vehicles
Deliver exceptional customer service, treat any warranty opportunities with urgency to restore the customer as quickly as possible
Responsible to provide feedback on marketing plans, sales, and market growth opportunities
Perform frequent quality control reviews for field operations as well as file reviews for estimate accuracy in compliance with company guidelines
Assist in the preparation of the annual budget and profit plan
Monitor and manage the collection of accounts receivable with clients
Ensure all technicians are up to date and maintain NGA, AGRSS, and appropriate adhesive certifications
Assist in training programs for apprentices and new hires to support their knowledge
Coach proper administrative process opportunities & audit to develop good habits
Identify opportunities for improvement and initiate problem-solving discussions
Willingness to learn new and innovative automotive technologies