Title: Customer Service Representative
Duration: 6 Months
Location: Charleston, SC
Summary
- Assist with local office duties
- Coordinate shipments in/ out of Charleston office
- Support service team with requests
- Process inquiries from internal and external customers.
- Potential responsibility to process quotes or process orders
- Provide customers with price and availability information, and assist them with tracking and expediting of orders.
- Monitor delivery progress of orders with SCM to assure direct shipments arrive to proper customer locations on or before the customer’s requested delivery date.
- Understand processes and procedures for export orders. Follow up with SCM for proof of delivery on all orders drop shipped direct to customer locations or physically received at ABB Miramar facility. Confirm that SCM receives all orders into SAP system. Create packing slips for spare part shipments from Miramar to customer.
- Resolve disputes over delays, returns or warranties, etc.
- AR responsibility
- Good sense of urgency to Customer needs / Good Customer relations. Assures superior customer satisfaction through a willingness to accept responsibility for the resolution of customer issues.
- Displays integrity and professional attitude.
- Able to influence people, building trust and credibility.
- Strong leadership and interpersonal skills.
- Perform general customer service responsibilities using good oral and written communication skills.
- Problem solving that includes an ability to handle volatile situations with customers.
- fast-paced environment.
- Enter data into various computer systems. Proficient with personal computer and Microsoft applications.
- Courteous, professional and tolerant attitude regarding other cultures.
- Extensive teamwork requiring strong interpersonal skills and the ability to interact with all levels within the organization. Acknowledges and appreciates each team members’ contribution.
- Ability to interact with customer, communicate well and able to relay and communicate well with customer
- Organized
- Good problem solving and conflict resolution
- Ability to Multi-task
Job Types: Full-time, Contract
Pay: Up to $24.00 per hour
Expected hours: 40 per week
Experience level:
Weekly day range:
Work setting:
Experience:
- Process inquiries from internal and external: 2 years (Preferred)
- SCM: 2 years (Preferred)
Work Location: On the road