Supplier Relations Coordinator - Hotels
The Who
In 1988, our founders had an ambitious dream to form the largest specialized travel company in the world—to set the example of how touring and travel should be done. The belief that travel is one of the most emotive experiences you undertake and our ambition to make this experience the absolute best it can be for the traveller, has become the guiding principle for TAG.
We believe that through a bespoke, high-touch and personal service, we can alleviate the stress and complexity of travel. So, whether it is a business meeting to close a deal, an event to meet industry peers or a gig for 50,000 screaming fans, we will get our clients to where they need to be feeling ready to take on the world.
The Why
At TAG, our company values matter. We appreciate our staff working as a Team, having Ambition and being Genuine.
You will have a passion for the job you do, as well as a drive to want to do better—in return, TAG will support your growth and development, as well as offer opportunities to progress or maybe even change tack!
The What
As a Supplier Relations Coordinator - hotels you will have a diverse and varied role in travel. Here are just some of the things you’ll be getting involved with:
- Proactively deliver full departmental support whilst providing high service level, at all time
- Coordinate shareholders, directors, and support employee business travel requiring US accommodations in line with the TAG Business Travel Policy
- Coordinate supplier office visits and agents’ presentations and liaise with other US Offices to obtain their appointments. Meet and greet catering deliveries, off-site events, FAM trips. Coordinate employee attendance to all in-house supplier training sessions, presentations, FAM trips, and supplier functions. Assist with the distribution of supplier information to all employees. Attend all in-house supplier training sessions, presentations, and meetings, when required
- Organize office visits and keep diaries of supplier appointments. Organize calendar of supplier events and invite and manage all staff invitations as needed
- Produce procurement reports as required
- Keep a log of Hotel Reward Points and properly allocate the Hotel Reward Points when needed towards directors or employee travel. To include a full audit procedure
- Actively research and keep up with hotels news, anything relevant worth broadcasting, new hotel openings, especially in Los Angeles, New York, Atlanta, Nashville, and Miami.
- Continuously collect and update preferred supplier contacts and correct supplier information for storage in the relevant database system, QC new hotel loads entries, assist with new loads, edits, or updates. Update Preferred Suppliers’ KEYNOTEs or hotels that need to be on red alert
- Assist in the liaison of working in conjunction with other departments to ensure all back-office support functions operate smoothly and effectively, communicate any pertinent updates with TAG UK Procurement team, and request coverage as needed
- Liaise and assist, when needed, to complete the Hotel Chain Certification program (e.g. Marriott) in a timely manner
- Proactively suggest ways to improve the database and assist in the implementation of new developments
- Process GDS rate loading by forwarding loading information to approved hotel partners, perform rate audit, update TAG desktop activities notes
- Ensure attention to details, keeping errors and mistakes to an absolute minimum so that the Company does not incur financial losses due to individual error
- Assist finance commissions team in contacting preferred suppliers in case of unsuccessful efforts to collect past due invoices
- Liaise with Procurement Team UK for any issues or projects relating to TAG desktop
- Begin to build strong relationships with both hotels and ancillary suppliers
- Adhere to PCI regulations in accordance with Company policy
The How
To be successful at TAG is as much about mindset and attitude as it is about skill set and qualifications. We’re a team who share the same desire and passion to go above and beyond for each and every client. We revel in making the seemingly impossible possible, always rising to the challenge with ambition and a genuine, open attitude.
We work flexibly to accommodate our TAG team colleagues, meaning on occasion there could be requirements outside of office hours to manage time zones and other work commitments. As a Supplier Relations Coordinator—LA there are several credentials and attributes which would be advantageous, but a determined attitude and willingness to learn, are equally important.
- BS or BA degree (Preferred)
- In lieu of education, equivalent combination of education and directly related travel experience (Required)
- 1 year of administrative experience in a corporate environment (Required)
- 1 year of travel management experience (Required)
- Experience with Meeting Planner Points (Required)
- 1 year of experience with GDS
- 1 year of Analytics (Preferred)
- Intermediate proficiency in Microsoft Office Suite
- Good negotiation, problem-solving skills, and good judgment
- Good geographical knowledge
- Excellent professional written and verbal communication skills
- Excellent administrative, organization and time management skills in a demanding environment
- Excellent customer service skills with a positive and proactive attitude to clients, suppliers, and colleagues
- Strong organizational skills, attention to detail’s accuracy
- Ability to work independently and within a team environment and to accept instructions or directions and see through to completion
- Ability to multitask
- Ability to adapt to a changing environment, to work in a pressurized and demanding environment, to work to agreed deadlines, and to prioritize workload
The Where and When
This is a full-time role (40 hours per week) based in our Los Angeles office. This position is required to report into the office 5 days a week. We ask that only applicants willing to work out of the office apply!
You will report into the Team Lead, who is based in Los Angeles. There are other regional teams based in APAC and the UK that you may work closely with, too.
The Important Bit
As passionate as you may be about changing the face of travel, let’s be honest – you're not doing this for free. So, here’s our promise to you:
- Competitive salary DOE: $22 hourly - $25 hourly
- Wellness/EAP program
- Employee discounts
We are also committed to offering an equal opportunity for all employees and applicants.