WHO WE ARE:
24 Hour Home Care is a trusted in-home care company committed to making a positive impact in people's lives every day. For more than 15 years, it has delivered high-quality and personalized caregiving services to people of all ages and individuals with developmental and intellectual disabilities. Today, it provides caregiving services to more than 16,000 clients and employs more than 16,000 caregivers. By putting people first, striving for excellence, and investing in purposeful innovation, 24 Hour Home Care redefines what it means to care. Learn more at www.24hrcares.com.
WHO YOU ARE:
You are a passionate and performance-driven team player, eager to take on a key role in our company's growth. You embody Team 24's Care & Compete Principles and Competencies:
In the spirit of Own(ing) It With Courage, we encourage you to check out our Glassdoor Page to learn more about 24 Hour Home Care and to leave a review about your experience: 24 Hour Home Care: Glassdoor Page
Sound interesting? Read on for more details!
- The purpose of Program Onboarding Coordinator will be to track and support families and providers through the various onboarding steps required to begin services such as Social Recreation, Personal Assistance, Homemaker and other goal-oriented services.
WHAT YOU BRING TO THE TABLE:
- Accurately track applicants in the pipeline process
- Provide updates for candidates, families, and service coordinators accordingly throughout hiring process
- Conduct intakes and complete assessments for new and on-going consumers and provide complete and thorough case documentation to regional center
- Schedule families and providers for assessments or trainings as needed.
- Process & clear files in pipeline & match provides with appropriate Regional Center consumers
- Maintain provider pipeline through active engagement & sourcing efforts
- Verify employment eligibility requirements & nationwide criminal background check clearance, expediting if needed
- Assist our families' chosen providers with submitting all required documents
- Respond to consumer questions & concerns regarding services
- Attend ongoing trainings associated with direct services, including but not limited to, Crisis Prevention Intervention Training
- Manage & maintain program preparation functions including but not limited to proper documentation for services
- Attend staff meetings, parent conferences, and planning team meetings relating to direct services, as assigned by the Program Manager/Director
- Adhere to all company policies & procedures, including HIPAA rules & regulations to ensure security of all protected health information
- Ensure compliance with all Regional Center requirement, including Title 17, as well as all federal & state laws, as applicable
You will collaborate with your dynamic team in person once a week at our Inland office.
This is a temporary 90-day assignment.
The expected California Pay Range for this position is $23-25 an hour.
WHAT YOU BRING TO THE TABLE:
- Must be fluent in Spanish
- 1-2+ years of customer service experience
- Proficient in Microsoft Office - Word, Excel, and Outlook
- Able to exercise discretion with confidential information
- Problem solving skills
- Strong interpersonal and communication skills
- Energetic self-starter
- Excellent verbal & written communication skills
- Exceptional time management skills, including the ability to stay organized in a fast pace environment
- Strong analytical skills with high attention to detail
- Ability to identify problems & offer solutions through logic reasoning
WHAT WE BRING TO THE TABLE:
24 Hour Home Care is an Equal Opportunity Employer that is proud of its culture of diversity and inclusion. Individuals seeking employment are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. Additionally, 24 Hour Home Care will consider qualified candidates with criminal histories in a manner consistent with the law.
For California applicants: by applying for this position, you acknowledge and consent to the collection, use, and disclosure of your personal information in accordance with our privacy policy and the California Consumer Privacy Act (CCPA).